Hi,
I'm a recently new seller on ebay (two months now) and am having my first problem with a 'difficult' seller. I received a message from them this morning stating that if their item didn't arrive today then they would report me for fraud. Their item was sent on Thursday 29th April and they received an expected delivery date of Tuesday 4th May through Australia Post. The fact that it is ONE day behind the ESTIMATED delivery date is apparently the reasoning for my 'fraudulent' behaviour. However, right next to the estimated delivery date on the Aus Post tracking website it states that the item has been delayed. I've sent an inquiry to Aus Post about this but that'll take 24-48 hours to get a response from them. Further, if you look at the estimated delivery times on the Aus Post website it states that it generally takes 3 to 5 business days for an item to arrive from my state to theirs. I live regionally, so I imagine it would be the latter of that estimate. It has only been 3 business days (including today) since I posted (not 4 business days due to a public holiday on Monday 3rd May). I have sent the buyer a picture of the Aus Post receipt as further proof of me sending the item.
If anything I would have an easier time accepting a 'non-delivery' claim, but fraud? Is there anything I can do about this? I know that if they do submit the claim ebay will likely side with them without question (at least that is my interpretation after reading around). Is there any way I can formally complain about the buyer and their threat or am I screwed because it's one day past the estimated date, even though the postal service itself has recognised it as delayed?
