Buyer wants a refund after using item for 3 weeks

[rickgrzyb]

A buyer brought a USB microphone off me and after using it for 3 weeks has broken the USB cable in the microphone and wants a refund, whats the deal? is he entitled to a refund?

[rickgrzyb]

well ebay help said this

Regarding your concern. I have reviewed the details and I am glad to share that you are not required to take any action on the Return because the buyer in not eligible to return the item as they have been removed from our eMBG program.

[repentatleisure1952]

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@rickgrzyb wrote:

well ebay help said this

Regarding your concern. I have reviewed the details and I am glad to share that you are not required to take any action on the Return because the buyer in not eligible to return the item as they have been removed from our eMBG program.

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That's good news.

[jellybirddesigns]

Is the case is still open though and waiting a response? 

Is there an option in the return to close it on your side with a "No response required" or something like that?

[digital*ghost]

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@rickgrzyb wrote:

the buyer in not eligible to return the item as they have been removed from our eMBG program.

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That sounds like they have been abusing the system and lost eligibility entirely (which eBay say they will do for buyers that abuse the MBG). 

If that is the case, then it's a bit concerning they could open a case and the only way you found out they weren't eligible at all was by contacting CS - unless this was the case that triggered it, or they misspoke and just meant they weren't eligible this time. 🤔

[rickgrzyb]

So the result was the customer was not eligible for the Ebay return policy, and then sent me more abuse from another item I am selling

[jellybirddesigns]

Put them on your blocked list and report them for abuse.