@yoda007 wrote:
Just to inform you that eBay estimated delivery date, is not incorrect. It is eBay system who calculated this, it is a collective data. We based it on other seller who delivered the same item from the item location, same as to you, posted to the location of the buyer. As long as your listing has the correct handling time, dimensions and weight. Then there is no reason for your item to be posted to your buyer, late.
Haha, love it! The same item, from the same location, to the same location? What are the odds of that happening often enough to even collect enough data to calculate a reliable ETA? 
I love how they make it sound like that's a perfectly reasonable response to have to the issue - I have some international buyers who will receive some of their orders in a week, and other orders in around 4-5 weeks, so eBay would be well aware of there being virtually no consistency to delivery timeframes. It sure would be nice if they stopped pretending like there is.
Australia Post should be taken to task over this issue as well, half the reason international ETAs are so short is because Aus Post quote the time it takes to land in customs in the other country, and more often than not, it's the optimum timeframe to boot (i.e. when they say 6 business days to the US, they mean it will be at US customs in around 6 days), but eBay use that as the basis for delivery timeframes. If you actually go to the PO and send a parcel OS, their computer systems almost always quote a different, longer timeframe - you the words I've heard said by staff countless times in response to customers saying things like "it says 6 days online"?
"Let me just look up the actual timeframe".
@digital*ghost wrote:
@yoda007 wrote:
Just to inform you that eBay estimated delivery date, is not incorrect. It is eBay system who calculated this, it is a collective data. We based it on other seller who delivered the same item from the item location, same as to you, posted to the location of the buyer. As long as your listing has the correct handling time, dimensions and weight. Then there is no reason for your item to be posted to your buyer, late.
Haha, love it! The same item, from the same location, to the same location? What are the odds of that happening often enough to even collect enough data to calculate a reliable ETA?
I love how they make it sound like that's a perfectly reasonable response to have to the issue - I have some international buyers who will receive some of their orders in a week, and other orders in around 4-5 weeks, so eBay would be well aware of there being virtually no consistency to delivery timeframes. It sure would be nice if they stopped pretending like there is.
Australia Post should be taken to task over this issue as well, half the reason international ETAs are so short is because Aus Post quote the time it takes to land in customs in the other country, and more often than not, it's the optimum timeframe to boot (i.e. when they say 6 business days to the US, they mean it will be at US customs in around 6 days), but eBay use that as the basis for delivery timeframes. If you actually go to the PO and send a parcel OS, their computer systems almost always quote a different, longer timeframe - you the words I've heard said by staff countless times in response to customers saying things like "it says 6 days online"?
"Let me just look up the actual timeframe".
Delivery times are out of a seller's hands as they aren't necessarily consistent even if it is the same item to the same place.
True story: My 2 daughters were in London & both went into a post office together to post their sleeping bags home here. (They were continuing on another tour & wanted to lighten their luggage.) The sleeping bags were in 2 separate parcels.
So-identical packages, identical weights, identical postage paid in exactly the same PO at exactly the same time to exactly the same address.
One arrived here within the week.
The other didn't. We in fact gave it up for lost as it still was not here even a month after the girls got back from their trip.
One day it arrived-must have been over 2 or 3 months after being posted.
No idea why the difference-maybe one came air, the other sea?
