Feedback follow-up

[imastawka]

Buyers are supposed to have anonymity aren't they?

I have noticed a lot of sellers (and large ones at that) leaving

follow-up replies to negative/neutral feedback naming the disgruntled buyers,

 for all to see.

And I'm talking Aussie sellers, not the million and one chinese sellers.

I think it's poor public relations myself,  in that it reflects badly on

your ability to deal with the situation.

So, is this allowed?  Or are they bending the rules do you think?

[harley_babes_hoard · Accepted solution]

No rules to say you can't address the buyer by name in feedback

[sueken4812 · Accepted solution]

Oh my! What a can of worms you have opened here.

I think you will find that only those 'troubled' buyers who have left lots and lots of negative feedback, are the ones being named in follow-up.
It's a way of letting other sellers know of the problem.  

[curraone · Accepted solution]

those sellers are fairly cheesed off by the new ebay policy removing the names in feedback, which is a fairly new thing.   Before that, you could see the buyer's id and therefore make an informed decision about whether you want to sell to them or not.

If sellers choose to leave it in their comment, I am going to keep my head down and mind my own business.    I personally think it's great, lots of sellers get really undeserved negatives and neutrals from numpty buyers - "didn't like the story, so I'm leaving you a neg" etc, so its good to be able to see such.

Try not to be such a stawka

[padi*0409 · Accepted solution]

I would imagine Stalka if the buyer reported the feedback it would be removed and the seller given a really special badge...............

                                                              

[2011.narelle · Accepted solution]

Some buyers don't want the situation to be dealt with.

Sometimes they just want free stuff or they are in a bad mood & want to be unreasonable.

eBay gives sellers not a lot of real protection from these buyers who are free to go on their merry way anonymously.

If a seller is having problems with a buyer who has a lot of fb from different sellers about INR,refunds,abusive comms etc then it gives a good indication of what they are going to be dealing with.

I'm sure i'm going to get another neg or neut at some point & if the buyer is unfair,unreasonable or has scammed me then i will be answering it with "xxx wants more than they paid for" "xxx has terrible luck with mail going missing" etc.

I love sellers who do that.

[thecatspjs]

---

@imastawka wrote:

Buyers are supposed to have anonymity aren't they?

I have noticed a lot of sellers (and large ones at that) leaving

follow-up replies to negative/neutral feedback naming the disgruntled buyers,

 for all to see.

And I'm talking Aussie sellers, not the million and one chinese sellers.

I think it's poor public relations myself,  in that it reflects badly on

your ability to deal with the situation.

So, is this allowed?  Or are they bending the rules do you think?

---

You are kidding aren't you ??

Do you sell ? or just commentate ?  

[2011.narelle · Accepted solution]

That thread a couple of weeks ago,where a buyer was leaving many negs 30+ or so for INR,fb about blood stained jeans,damaged clothes etc to get refunds then sold them all on another account.

None of those small sellers (yes she seemed to target them) left any resonse to fb & many other sellers got burned by her.

Why should they have their fb unfairly messed up by a scammer .I wish even one of them had left response to her nasty fb.Her buyer fb is private now,so no-one can see her dealings.

The only buyers who should be worried by this are the ones who do the wrong thing.

The rest of us want to be able to see it so they can be avoided/blocked.

[imastawka]

You are kidding aren't you ??

Do you sell ? or just commentate ?  

I sell.    I stumble along and do very well, thanks very much.  

 No negs. 1000+ fb

I also don't commentate as much as others.

I personally think it's poor form to name the buyer.  It does the

seller no good to see fb after the buyer pays anyway. Whatcha gunna do?

Tell them you won't sell to them?   By the time you see the fb it's too late

and you'll only give yourself an ulcer worrying about what they're gunna do

to ruin your day.

Maybe I'm lucky with my buyers, they tend to pay immediately, and

like my service.

[imastawka]

---

@2011.narelle wrote:

That thread a couple of weeks ago,where a buyer was leaving many negs 30+ or so for INR,fb about blood stained jeans,damaged clothes etc to get refunds then sold them all on another account.

None of those small sellers (yes she seemed to target them) left any resonse to fb & many other sellers got burned by her.

Why should they have their fb unfairly messed up by a scammer .I wish even one of them had left response to her nasty fb.Her buyer fb is private now,so no-one can see her dealings.

The only buyers who should be worried by this are the ones who do the wrong thing.

The rest of us want to be able to see it so they can be avoided/blocked.

---

 Ok.  Now that's what I needed explaining to me. 

This sort of buyer is alien to me.  So now the follow-up fb makes sense -

sort of - in a way.

I don't have scammers, INR, INAD etc

Guess I live in a bubble.

As you were, then                              I'll go back to commentating.......