How do I access Postage funds?

[kryk.f.ihnll9h]

I have sold an item, the buyer paid $15.75 for postage and i sent the item in a post bag that i already purchased prior.  The amount that has been transferred into my account is less the $15.75 that they paid for postage, and now I am out of pocket. 
Does anyone know how to get ebay to transfer the postage amount? 

[sugar249]

Are you sure the amount they transferred wasn't the full sale price plus postage, but minus the  Ebay fee's, which for that item would be close to the same $ value

[kryk.f.ihnll9h]

The price of the item was $120 plus $15.75 postage. 
My ebay account says seller paid $135.75 
ebay has transferred $117.26 (i assume it was $2.74 fee and not $18.49 ??)

[kryk.f.ihnll9h]

I have also added the tracking number details of the postage parcel that I used to send. 

[sugar249]

The fee is somewhere around 13% of the total.  Not sure where you get 2.74

[imastawka · Accepted solution]

Fee type/category	Final value fee (incl. GST)
Fixed fee – all categories	$0.30 per order
Variable fee – most categories	13.4% of the amount paid by the buyer up to $4,000 (including postage and handling), calculated per item 2.5% of the amount over $4,000

Selling fees without an eBay Store | eBay

[joz*garage]

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@kryk.f.ihnll9h wrote:

The price of the item was $120 plus $15.75 postage. 
My ebay account says seller paid $135.75 
ebay has transferred $117.26 (i assume it was $2.74 fee and not $18.49 ??)

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You assume wrong😁

I remember when it used to be 10% FVF

Even then I thought that was a bit, you know.