A buyer has sent payment via Paypal after the transaction was cancelled & I received credit of final value fee. The item is no longer available & I want to return the payment however, by simply refunding the payment, Paypal advise it has been accepted.
How do I go about denying the payment or refuse to accept it?
When you go to Paypal to refund their payment, you can also leave a note to let them know that the reason you're refunding is because the item is no longer available (assuming you haven't already emailed them seperately with that information).