How stupid paypal "experts" can be.

[2014auswit]

Yesterday I sent an email asking paypal about paying for return of item after my case was in my favour due to a seller

sending a used item instead of brand new.I felt I should not pay for something I did not cause.What I got back was a generic

email stating how I should send it back.Idiots doing nothing.Not the first time.There wasn't one time I got any sensible answer

from them.

[2014auswit]

I should add that due to the weight of the item(generator)return will cost at least $100.That's how the ebay business work.

---

@2014auswit wrote:

Yesterday I sent an email asking paypal about paying for return of item after my case was in my favour due to a seller

sending a used item instead of brand new.I felt I should not pay for something I did not cause.What I got back was a generic

email stating how I should send it back.Idiots doing nothing.Not the first time.There wasn't one time I got any sensible answer

from them.

---

[black*poppy]

Paypal has always worked this way - buyer pays for return postage.   It was never a secret and is all laid out in their T&C's

If you had opened the case through eBay money back guarantee, the seller would have been required to pay for return postage/freight or offer a refund.  Now that you have opened a paypal dispute you cannot open another one in ebay.

There's links everywhere in eBay explaining the new money back guarantee, such as EVERY LISTING.  Shame you didn't click on one of them.

[2014auswit]

My ignorance and ebay and paypal "rules" for my money.Thanks for their "service"

---

@black*poppy wrote:

Paypal has always worked this way - buyer pays for return postage.   It was never a secret and is all laid out in their T&C's

If you had opened the case through eBay money back guarantee, the seller would have been required to pay for return postage/freight or offer a refund.  Now that you have opened a paypal dispute you cannot open another one in ebay.

There's links everywhere in eBay explaining the new money back guarantee, such as EVERY LISTING.  Shame you didn't click on one of them.

---

[thecatspjs]

A buyer does not always have to pay for return postage when they have had a paypal case in their favour.

If you can demonstrate to paypal (for example actual freight quotes) that the cost of return is excessive in relation to the goods you have purchased.

Paypal are bound by Australian Consumer Law if the goods are covered under the law and if you purchased the goods from an Australian business, to find that the seller must arrange collection of the goods themselves (the ownership of the goods reverts back to the seller, and they must organise and pay for return by a method of their choosing).  You don't just get to keep the item.

Cut and paste from Consumer Affairs Victoria

Returning an item – postage and return costs   Returning small and medium-sized items

You are responsible for returning small and medium-sized items, such as a watch or microwave, to the store or seller. If you bought the item online, this means you must initially pay the return postage, shipping or courier costs.

Once the store or seller has the item, they will assess the problem. If the item has a major or minor fault, you are entitled to recover the return costs from the store or seller.

Returning large or heavy items

The store or seller must pay the return costs, or collect the item themselves if:

• the item has a major or minor fault
• the item cannot be easily returned
• the return costs are significant.

Examples include a faulty wide-screen TV or washing machine.

[toysandthings12]

Yes the consumer protection laws are a little off putting.

Then Ebay and Paypal getting in on the act of overseeing the

same laws, often bypassing national n state laws.

And almost always somewhere in between the seller and buyer

end up being on the wrong end sometimes.

I dont believe the seller should ever have to pay return postage.

If u are buying from far away, buy local. Give a local business

some business, even if they are more expensive.

Thats why I really want to block some states from buying from me.

Not worth the sale if something goes wrong.

Especially if u do free freight. Already absorbed postage once,

couldnt do it a second time round.

But to date, touch wood. Since getting out of the Big West centres

we havent encountered problems with this since.

So many complain about things breaking or stop working when they use n crash them.

But thats probably because purchased on impulse.

Then apparently say its my fault n demand a refund for their handywork.

The new consumer laws protect consumers from their own actions.

Or at least the wording does.

Luckily 90% of consumers so far still believe in fairs fair.

But as times get tuff, things will change.

Thats why big business use contracts.

Hopefully will not encounter these issues from online.

Profit margins are small.

But is only a matter of time.

Could always import n sell junk with good margins n

then makes up for the odd claim.

But then more n more do that n margins drop ,

oh thats already happened.

Even the big business shops r online n on ebay these days.

Cant wait to c the claims against the big chain shops now on ebay.

I remember 10 years ago when Kmart had no hastle refunds,

that cost them sooo much money they had to stop.

Even tricky icky reduced their warranties to 1 month on things.

Then theres Hnorman with their selling u a warranty.

I know the paypal policey states, did not receive or significantly not as described.

But then people say that when something stops working.

Now wonder what paypal does about that,

so far, it seems they immediately lock up the sellers money

until a review gets done....no idea on timeframe for that.

Seems more then a week so far.

Doesnt seem like fair trading.

The money should not be locked up until after the review

finds in favour of the buyer. And I do wonder about

user damage and where paypal ebay stands on that.

And then theres normal warranty etc.

Where items get repaired, not refunded.

This Xmas, following months will prove most interesting.

[2014auswit]

What all your story has to do with dishonest seller sending a used item as brand new?It should be criminal.And paypal still helps

crooks like that to operate putting paypal in the same category.The item I bought was $1550 with shipment.I paid

---

@toysandthings12 wrote:

Yes the consumer protection laws are a little off putting.

Then Ebay and Paypal getting in on the act of overseeing the

same laws, often bypassing national n state laws.

And almost always somewhere in between the seller and buyer

end up being on the wrong end sometimes.

I dont believe the seller should ever have to pay return postage.

If u are buying from far away, buy local. Give a local business

some business, even if they are more expensive.

Thats why I really want to block some states from buying from me.

Not worth the sale if something goes wrong.

Especially if u do free freight. Already absorbed postage once,

couldnt do it a second time round.

But to date, touch wood. Since getting out of the Big West centres

we havent encountered problems with this since.

So many complain about things breaking or stop working when they use n crash them.

But thats probably because purchased on impulse.

Then apparently say its my fault n demand a refund for their handywork.

The new consumer laws protect consumers from their own actions.

Or at least the wording does.

Luckily 90% of consumers so far still believe in fairs fair.

But as times get tuff, things will change.

Thats why big business use contracts.

Hopefully will not encounter these issues from online.

Profit margins are small.

But is only a matter of time.

Could always import n sell junk with good margins n

then makes up for the odd claim.

But then more n more do that n margins drop ,

oh thats already happened.

Even the big business shops r online n on ebay these days.

Cant wait to c the claims against the big chain shops now on ebay.

I remember 10 years ago when Kmart had no hastle refunds,

that cost them sooo much money they had to stop.

Even tricky icky reduced their warranties to 1 month on things.

Then theres Hnorman with their selling u a warranty.

I know the paypal policey states, did not receive or significantly not as described.

But then people say that when something stops working.

Now wonder what paypal does about that,

so far, it seems they immediately lock up the sellers money

until a review gets done....no idea on timeframe for that.

Seems more then a week so far.

Doesnt seem like fair trading.

The money should not be locked up until after the review

finds in favour of the buyer. And I do wonder about

user damage and where paypal ebay stands on that.

And then theres normal warranty etc.

Where items get repaired, not refunded.

This Xmas, following months will prove most interesting.

---

$95 to send it

back.Money lost for nothing.

---

@toysandthings12 wrote:

Yes the consumer protection laws are a little off putting.

Then Ebay and Paypal getting in on the act of overseeing the

same laws, often bypassing national n state laws.

And almost always somewhere in between the seller and buyer

end up being on the wrong end sometimes.

I dont believe the seller should ever have to pay return postage.

If u are buying from far away, buy local. Give a local business

some business, even if they are more expensive.

Thats why I really want to block some states from buying from me.

Not worth the sale if something goes wrong.

Especially if u do free freight. Already absorbed postage once,

couldnt do it a second time round.

But to date, touch wood. Since getting out of the Big West centres

we havent encountered problems with this since.

So many complain about things breaking or stop working when they use n crash them.

But thats probably because purchased on impulse.

Then apparently say its my fault n demand a refund for their handywork.

The new consumer laws protect consumers from their own actions.

Or at least the wording does.

Luckily 90% of consumers so far still believe in fairs fair.

But as times get tuff, things will change.

Thats why big business use contracts.

Hopefully will not encounter these issues from online.

Profit margins are small.

But is only a matter of time.

Could always import n sell junk with good margins n

then makes up for the odd claim.

But then more n more do that n margins drop ,

oh thats already happened.

Even the big business shops r online n on ebay these days.

Cant wait to c the claims against the big chain shops now on ebay.

I remember 10 years ago when Kmart had no hastle refunds,

that cost them sooo much money they had to stop.

Even tricky icky reduced their warranties to 1 month on things.

Then theres Hnorman with their selling u a warranty.

I know the paypal policey states, did not receive or significantly not as described.

But then people say that when something stops working.

Now wonder what paypal does about that,

so far, it seems they immediately lock up the sellers money

until a review gets done....no idea on timeframe for that.

Seems more then a week so far.

Doesnt seem like fair trading.

The money should not be locked up until after the review

finds in favour of the buyer. And I do wonder about

user damage and where paypal ebay stands on that.

And then theres normal warranty etc.

Where items get repaired, not refunded.

This Xmas, following months will prove most interesting.

---