on 29-07-2017 08:17 PM
I have a promotional discount for my listings - 20% for over $100 spend. I tried to invoice the buyer but could not add the discount.
Does it happen in paypal when the buyer commits to buy? the buyer is asking me to apply the discount and I really do not know what to do
Thanks
29-07-2017 08:23 PM - edited 29-07-2017 08:26 PM
on 29-07-2017 08:25 PM
If it is a discount provided by ebay then the buyer must enter the code when going through Checkout and paying with paypal.
The seller does not have anything to do with it.
As your buyer knows about the discont then she needs to read the Terms and Conditions and follow them.
on 31-07-2017 04:29 PM
If the buyer is trying to use a coupon or discount code provided by ebay or paypal, then as per the previous replies.
If it is a promotional discount you have setup yourself using promotions manager, then the buyer needs to add the item to the cart for the promotion to be applied.
If they use the Buy Now button instead, then the promotional discount won't be applied.
I have had long and heated arguements with ebay customer service over this issue which they maintain is not a problem but if a customer buys and uses the buy button then it certainly is a problem.
Another day, another ebay system bug !!
on 31-07-2017 07:02 PM