IIem not received Paypal claim

[pacotrading]

Hi All,

Received a IIem not received Paypal claim last night, so of course Paypal has deducted the payment, which is several hundred dollars, so yes does hurt. Anyhow the item in question was delivered around a month ago, as shown by the DHL tracking, also shows was a attempted delivery the day before, but no one was fome to sign for it, so they would have left a card. 

Next day shows was delivered and signed ATL FRT DOOR, which i know means they gave DHL permission to leave the package at front door or were ever they nominated it to be left. Now doing that exempts all responsibility for DHL if package goes missing.

So as was a month ago, and had no contact from this buyer, suspect they tried the DHL routine, and possibly Ebay, have now open a Paypal claim.

So have sent the buyer a copy and paste of the tracking showing delivery via Paypal messaging.

Now question should i escalate this claim to speed it up, surely having full tracking showing delivery even to Paypal is enough to close this case in my favour.

[clarry100 · Accepted solution]

Sounds like you should have PayPal protection as you can demonstrate proof of delivery.

But rather than escalate (where an actual human may not even look at the case) I would get on the phone and speak with a real CSR.

Draw their attention to the delivered DHL tracking status.

I'd would think it should be closed in your favour.

[pacotrading]

Ok that worked sort of, customer rep investigated and ruled in my favour, happiness on my part for a minute, then recieved a email from Paypal to say case closed and ruled in favour of the buyer and refund sent to the buyer. **bleep**

So jump back on the phone to Paypal, another rep looks at case, yes was ruled in my favour, but previos rep pressed wrong button, so he assures me will fix that, even though i thought refunds are instantanous, anyhow as long as i get my money back will be happy with that.

[pacotrading]

So far has been a couple of hours now, no return of the pasyment, still showingv refund to the buyer, looks like this has backfired on me, not Happy Jan.

[enigmabear]

Good grief 

The could not organise a what-not in a whatsie, I swear

[imastawka]

Ring them again and keep on their case.

[pacotrading]

Just rang them again, good thing have not got much on today, normally to busy to spend half a day on the phone to Paypal, apparently the system decided the tracking number was invalid ????, but the rep has escelated the claim, as she pointed out tracking is valid, now in the hands of the Paypal dispute team, so around 24 to 72Hrs before anything happens.

So i said has the buyer been refunded, she replied yes, but undertaking steps to recover that. 

I pointed out that does not send a good message to the buyer, as far as they are concerned at this point in time, one can make a Paypal item not recieved claim, even with tracking showing delivered, and get your money back no questions asked, to easy might do that on all our purchases. LOL

[daydreams_12]

It does make you wonder what is going on

[pacotrading]

Ha ha yes the email stating that after careful condiseration the case was ruled in favour of the buyer 

What careful consideration !!!! was done immediatly by a non caring automated system. LOL

[enigmabear]

Who are they kidding?

Bots are not capable of considering anything