List & Sell 10 Items for Free - A COMPLETE SCAM

[*theroseyreview]

The following popped up in my promotional offers today -

List & Sell up to 10 items for free on eBay now!
Pay no insertion and final value fees on up to 10 items. T&Cs apply. Learn More
Start: 10/09/17 13:02:42 AEST
End: 11/10/17 23:59:59 AEDST

I thought great, I have a few extra items to sell.

I listed 10 items.

I checked my account - I was charged listing fees.

Two of my items sold - I was charged FV fees.

I contated Ebay and asked what was happening.

I was told that they had no record of this offer.

I explained that it was on My Ebay under promo offers - not an email which might be dodgey, it was actually on my account.

Sorry, no record.

Utterly hopeless.  Their customer service is a joke.

Beware if you receive this offer.  They are not bothering to honour it.

And what can anyone do?  Ebay have become a law unto themselves.

[hunterlohre92]

This EXACT thing just happened to me.  I had the same promo in january-february of 2020, and just got billed today.  I called and they said they have no track of the promo code and it was never sent to me, which is true, because it was listed under their promotional offers.  

Now im stuck with the bill.

[brerrabbit585]

Did you actually accept the offer or did you just assume it'd happen automatically?

[raavin2004]

Interesting that this is from 2017. I was entering an item today in 2020 and seems like the same thing. Offers of free listing and sale fees but says there will be fees. Not ready to commit until clarified.

[jojo00450]

This also happened to me, thought I would try selling for the first time so when offered list 10 items for free tried it. I was also hit with a fee. A a first time seller I was unsure of how to go about accepting offers, certainly undersold a valuable item but thought OK it was something I didn't need. Would have sold on Gumtree if I had known.

[davewil1964]

You shouldn't have been charged an insertion  fee as you get 40 free insertions a month.

If you were charged a final value fee, talk to Live Chat and see if you can get it credited.