Neutral FB in Error I suspect

[clarry100]

We have a buyer who has left us neutral FB but with the following Positive comment attached.

"Good business & good quality product."

This looks very much like an accidental mouse click to me.

I have contacted the buyer about it, but of course no response.

Is it likely that ebay will remove this Neut based on the fact that the comment is clearly positive?

[*sparklz* · Accepted solution]

No harm in asking if they will as a seller is not permitted to leave false +ives so there is no difference really.

[yeoldecoinco · Accepted solution]

Yes, same thing happened to me.

I sent the buyer feedback revision request, no reply.

Can't hurt to contact eBay, but I think they will tell you to send feedback revision request to buyer and that it is up to the buyer to revise it..

[robinsonmarineparts · Accepted solution]

I got one last week by mistake, emailed Ebay about it and they removed it instantly., great work Ebay.

[clarry100]

Just by contact via email. No phone call? That's encouraging.

[robinsonmarineparts]

Yes Clarry, email only, (im hearing impaired), all sorted within hours.

Sent another email today about another issue and they are dealing with that already.

I may of got lucky. lol 

[clarry100]

You must have the magic keyboard touch. I might try calling them and see where I get with it. Suspect I may need to ask for a supervisor.