Historically, we have found that the tracking facility is more about protecting ourselves from dishonest buyers than loss of orders in the postal system, not to mention dishonest delivery persons. When items are lost Australia Post can drill down to the staff member or contractor in the delivery chain and can see 'patterns emerge'...
For low value items under 20mm we send in DL envelopes for $2.20 and in the top left hand corner we stick a preprinted barcode sticker akin to an Australia Post tracking number. That corner of the envelope is available for senders to print anything, like return addresses or even advertising. It gives the receiver the impression of 'proof of delivery'.
Since we started doing this in the last 12 months, we have had not one item go astray nor a buyer open a ND case and of course, saved huge amounts in postage, which makes our items cheaper than our competitors.
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