PayPal Dispute - Buyer Claims it found it Cheaper

[aussiewholesal3]

Hey guys, one of my buyers bought an item off me.
An hour later he opened a case on PayPal claiming he found it cheaper and wants a refund.
The problem is I have already sent the item.
He’s planning to decline the delivery.
What can I do?
Does he he have a leg to stand on with PayPal?
Do I have to refund him?

[curraone]

The ACCC advises Consumer guarantees do not apply if you:
(a)  got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
(b)  misused a product in any way that caused the problem
(c)  knew of or were made aware of the faults before you bought the product
(d)  asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

from ebay's own returns policy on every listing

[tazzieterror]

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@curraone wrote:

The ACCC advises Consumer guarantees do not apply if you:
(a)  got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
...

from ebay's own returns policy on every listing

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The buyer has bypassed eBay's returns process and gone straight to PayPal's (rubrication mine).

[jellybirddesigns]

Just for the future - ALWAYS upload the tracking number once you have it. Never just mark an item as "Sent".

This way you will avoid the "Not Received" claim.

[lyndal1838]

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@aussiewholesal3 wrote:
Is there any way of chatting to someone from PayPal apart from email?

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There is a 1800 number for paypal but I am not sure if it is working at present.

It is possibly like the ebay number and closed down for the duration of the oronavirus scare.

[11dustyattic]

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@lyndal1838 wrote:

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@aussiewholesal3 wrote:
Is there any way of chatting to someone from PayPal apart from email?

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There is a 1800 number for paypal but I am not sure if it is working at present.

It is possibly like the ebay number and closed down for the duration of the oronavirus scare.

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Nope it's closed

[11dustyattic]

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@tazzieterror wrote:

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@11dustyattic wrote:

...

How is it though that you posted within an hour of purchase?

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Can't speak for the OP, but I used to live directly across the road from from a small AP franchisee in Melbourne, and on several occasions I had items wrapped up ready to pop into a satchel, was sitting at my computer - printer on - when I've made a sale, and the item was posted within 4 minutes.

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