PayPal gone too far !

[hmmar-spier]

Just how much personal information does paypal think it can demand ?  Yes, we had a verified account, Buyer pays for item via paypal when item description specificly states cash on pick up only (after all it weighs 200 kgs). Paypal then freezes account and demands we 'ship' the item to the buyer !!!!! We dont have access to buyers funds as paypal has frozen the entire account. Paypal has buyers money, but PP request more identification from us. Paypal has Bank details, Passsport, Drivers Licence, Medicare details and a full local government rates notice and they STATE THAT THAT IS NOT ENOUGH !!! They want social security details (which we dont have ) oh and full ATO taxation details and tax returns (which is no benefit to them as ATO will not confirm details with outside parties like Paypal due to our privacy laws) starting to think Paypal has crooks just collecting personal id) for some nefarious purpose. Interesting that we have a verified paypal account and the buyer is un-verified !  When is someone in this country going to start taking a good look into paypals practices ?

[hmmar-spier]

Permission happily granted 5kazam

[5kazam]

As said in my post above they are NOT ENTITLED to be in possession of that information.  And the fact that you don't have one.....what part of I DON'T HAVE ONE don't they understand.  Derrh!

Do an online complaint today to the FOS - go and get the ball rolling.  I agree with others - stop fluffing around with either eBay or PayPal.  It's time to be PROACTIVE, for you to take the control away from the two Big Brothers.

[c_mount]

It's nothing more than electronic socialism and manipulation and tell them p!ss off and go and see a solicitor!

[hmmar-spier]

Guess what the occupations of the buyers of the statue are c=Mount......Yep you guessed it. I agrees though, effectively i think when we place anything o here for sale, ebay/paypal are effectively taking ownership of the goods !

[lyndal1838]

Have you contacted the Ombudsman yet?

[hmmar-spier]

Yes, did that this morning. According to them they are getting more and more of these complaints. They have already had them about the 21 day hold policy as well as ones like mine, as 'buyers' are already stating to sellers that they have not received the goods within the 21 day period so PP and Ebay not passing money onto seller even when seller provides proof of tracking and delivery to buyer. It has to implode soon !

[lyndal1838]

I am very glad to hear that you have contacted them and extremely interested to know that the seller's campaign to lodge as many complaints as possible seems to be working.

If paypal really is getting fined $1500 for every complaint lodged then something has got to give soon.

[i-love-my-sheep]

Seems they are not always releasing the funds after 21 days either............

[cq_tech]

This situation is well and truly out of hand and it is now well past the stage where it needs much broader publicity by the mainstream media. The tabloid current affairs type programs would be as good a place as any to start, particularly as Paypal are now being touted by some of Australia's biggest and best known retailers as a recommended payment method. I also wonder if these retailers are aware of the risk they're taking by using Paypal? Somebody needs to tell them. Anybody have any contacts at channels 7, 9 or 10?

[colic2bullsgirlore]

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@lyndal1838 wrote:

I am very glad to hear that you have contacted them and extremely interested to know that the seller's campaign to lodge as many complaints as possible seems to be working.

If paypal really is getting fined $1500 for every complaint lodged then something has got to give soon.

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I think the $1500 for every complaint lodged is a board furphey. $ 1500 for every complaint that is carried through to arbitration stage may be more like it.

The figures for disputes raieed to the FO that concern PP and decided by agreement  are on the link below 95% of the

disputes are resolved by agreement

document 9 table 5

9.  FOS Comparative Tables 2013 Final Report  - 333.24 KB  (0.0%)
FOS Comparative Tables - 2013 Final Report

http://www.fos.org.au/homepage/search-results/?orderby=rank&rpp=10&rst=All&str=paypal&type=and&xcid=...

Document 1 is a submission re timing of pp disputes