@cushioncovers wrote:
Set your handling time for a longer period. I have mine at a minimum of 5 days. Although I usually post out the next business day after the sale, it gives me a bit of "padding".
Also, I message my buyers to say that Aus Post are taking at LEAST 5-8 business days for deliveries so mentally they start to think that if the item is going to take 8 business days, they will only start worrying about it in 2 weeks time.
You can set anything up to a 30 day handling time (if I remember correctly).
It's a good way to protect yourself from buyers when they go to mark your performance stars.
Yes we also have increased our handling time to 3-days to combat Aust Post. But we still mail out same day if at all possible.
Our items all (mostly) go by untracked large letter.
Since increasing our handling time we have not received any late delivery defects and in fact the Pos Feedback comments about our quick postage times have increased.
And we have not been able to attribute any loss of sales to doing this.
So seems to work well for us.
Oh BTW... we recently sent an item from Brisbane (Caboolture) to Perth area with a 50-cent priority stamp on it.
It arrived in under 48-hours from dropping it into our local red street box. Best ever we have seen. But that is certainly not the norm tho.
In this case it arrived faster than it would have by express since the postcode was outside the express network. Needless to say the buyer was impressed.
