I have been reading your posts and I think hoping that ebay will favour the seller is just pie in the sky!
I just sold a bracelet. The length is 17cm.
The buyer who is complete nut - starts off like this - before placing a bid asks me if I want to buy some of her
old vintage items outside of ebay. I declined.
The she starts asking is the catch stiff on the bracelet and send me about 4 emails asking the same thing and I keep replying saying the catch is OK, the catch is fine, there is nothing wrong with the catch.
The she wins the item. All is well until a few days after the auction ends and she starts again sending two and three emails at a time, asking why wasn't the item posted the day she paid. On my listings it says will post within 3 business days, because I also have another job. I posted it within 2 days business days which I thought was acceptable. But no, she was going on and on, like a nut case. There is not pleasing this buyer. I thought to myself I just know she will want to return the bracelet when she gets it as I have dealt with people like this before. And sure enough she gets the bracelet and says she wants to return it because when she measured it, it was 16cm and not 17cm. She also says because of this it does not fit.
Well this bracelet is a stunning bracelet, perfect and I measure things three and four times to get the measurements right.
I spend a lot of time on the listings, and the photos.
She escalates a return with ebay. I asked her to take a photo of it next to a ruler to prove it's smaller. The she says, no, it's 16cm when it's down up. For god sake. I allowed for the catch to slip into the holder so I know it's not 16cm.
I told ebay all of this, the threatening emails I recieved, she was accusing me of having a mental illness because I thought posting an item within 2 business days was acceptable, she has bad history of leaving negative feedback to sellers, and my feedback is almost perfect. So could they also ask her to provide some proof of the measurements as I don't accept returns.
Well ebay, are stringing me along, and they had the nerve to ask me did I have proof like a photo before I posted it to show it was 17cm. I told ebay, since the buyer had the bracelet in her possession wouldn't they simply ask her take a picture. I can't prove it now as the bracelet can't be in two places at once. They even sent me a note to say they wanted me to facilitate a return because they want to rule in her favour. Well I was sick. I have had emails go back and forth with ebay, probably 10 emails and they still asking me to accept a return... I refuse to accept it because I know my measurements are correct and this buyer was already mentioning to me that she was going to leave negative feedback before she even got the item because I would not give her some compensation for sending the parcel a day late. She she was also using black mail.
God, you can't tell I am still seathing from this can you. Sorry guys for the essay.
The money back guarantee that ebay grant is really being granted by ebay on the sellers behalf, so ebay are making the sellers pay for this guarantee. You can't win.
