Refunds

[staypeachy]

could someone help me please i have buyer who wants a refund as dress apparently doesnt fit even though i have measurements in all my adds do i have to refund because dress doesnt fit.Im wondering what happens if i decline her request.I bet she has worn it and now has no need for it or maybe im being too cyncial 

[*tippy*toes*]

Mack, if she was carrying on like a nutcase before she bought and you knew she left lots of negs for sellers, why didn't you block her from buying before she bought? All my listings are auctions with a BIN option. As soon as a buyer places a bid, the first thing I do is check their feedback left for others. I have cancelled 2 bids from buyers who only left negatives. I quickly added them to my blocked list so they couldn't contact me.

I got a message tonight "where is my item? It's not here yet. Why hasn't it been posted yet? When will it be posted?". I bit my tongue and sent a polite reply, but what i really wanted to say was "you bought the item at 10pm on Friday night. It's now Sunday night, where the hell do you think it is? Did you want me to jump on a plane and hand deliver your $10 item?". Why do I have a nagging feeling about this buyer?

[black*poppy]

Agree with Tippy above. OP I am so sorry that you have had to learn the hard way about screening buyers.  OMG ebay messages are a godsend because it is your only chance to screen and block exactly this.

I get how this makes you feel.  I really do.  But the cost of postage isn't really worth this.  Get the thing returned before ebay refund the buyer and you lose the item and the funds altogether.  Join click and send - takes 5 minutes - and send the nutter a label.  Do it tonight.  Once it's back and it's all over it will feel alot better. Maybe you can list if for more money next time to regain some of your costs back.

[mack764]

You are right. We live and learn. I was so busy when she kept emailing me, with work and everything, that I didn't think straight.

And them it dawned on me, why didn't I just end the item and block her.

I do it now that's for sure.

Just a question. Is there anyway you can cancel a bid from a bidder without having to end the item, because I have

been ending items, and then putting them up again.

It seems silly because sometime there are a few watchers and one of the other watchers could end up wining the item

then I'be gone and ended the item for no reason

[mack764]

Thanks black poppy, you are right.

But how does a person keep item and the money.

If ebay rule in buyer's favour, doesn't ebay ask them to return the item and then wouln't ebay come to

me for the funds because they refunded the buyer?

[black*poppy]

Nope, ebay will tell the buyer they can keep the item.  This is because ebay will simply refund the buyer from the seller's funds, so there is no incentive for the buyer to return the item and ebay have no way to enforce the returm to occur.  It happens alot if you go read the threads on these boards.  It's a shambles and totally illegal.  

So please organise that label ASAP. 🙂

[*tippy*toes*]

When I looked just now, I went into the bid history in a listing with bids and down the bottom was a link about cancelling a bid. When I clicked on it it redirected me to another screen where I'd need to insert the item number, the buyers user ID and a reason for cancelling. It's been ages since I've done one so can't remember if there is another way to get there. The "reason" I gave was "buyer is a serial neg leaver". As far as I know the buyer receives that reason in the email they receive, so they can see exactly why they have been cancelled.

Here is the direct link, but you'd need the above details first http://offer.ebay.com.au/ws/eBayISAPI.dll?CancelBidShow

[phorum_junkie*]

I have only had one return request for doesn't fit and as my return policy has always been a refund of item price only for change of mind that is what I replied to the request. It clearly stated that a refund of the item price was on the table in the ebay returns. The full amount was on hold in Paypal however but once I acknowleged receipt of the returned item the buyer was refunded the item price only and the balance was put back in my Paypal account.

Had the buyer tried to change their mind and turn it into a not as described I would have been on the phone to ebay and would have kept phoning until they did the right thing as the buyer's message about it not fitting would be there for ebay to see.

[staypeachy]

yes i spoke to someone today they were going to tell me to pay till i asked him to read my add he went onto say i didnt say whether it was aussie or chinese sizing!!! .will wait and see.I know i should just refund and not cause a hassle but i dont want too sick of the buyers having a free ride on ebay!! i offered her a swap but she pays both postage.

[staypeachy]

i just feel im in the right here!! thank you you guys have been so much more helpful than the ebay lads

[staypeachy]

oh oh you feel like i do!! please let me know how you went