on โ31-01-2014 01:01 PM
Myself and at least 6 other card sellers are getting alot of complaints by our overseas buyers in both the US and UK . We have all complained to ebay and are getting no where. Our customers want to purchase more than 1 item at a time usually a minimum of 5 up to 20 items and straight after purchase are directed to pay immediately. so they have to pay for every item seperately and hence cant be bothered . Who can blame them? Why is this happening when ebay customer support has told me i have my settings correct? How can it be corrected ?
on โ28-10-2014 02:21 PM
even worse...this from the ebay uk site.."The eBay Shopping Basket icon is located in the top right-hand corner of main eBay pages. You can add items listed in GBP ยฃ's only; items in other currencies cannot be added to the basket. You can also save items to your basket and buy them later or watch them in My eBay. "........so UK buyers are blocked from 'adding to basket' and instead forced to pay individually....jeez ebay sort it out
on โ29-10-2014 01:50 AM
on โ29-10-2014 05:01 AM
It sounds like ebays response to you is a lazy blatant untruth, I also have a UK account (in very good standing) as well as an aussie one, so I get to visualise the buyer experience, it has nothing to do what you have been told . Most of the responses I get are based around the browser the buyer may be using, which again is another very lazy response. Ebay have rolled out a number of updates that seem to prevent some UK/US buyers from combining shipping, the CS team are fairly helpless in resolving this and the tech team seem to be in total denial. Meanwhile ebays sales, profits and shares underperform. They need to fix the glitches
on โ29-10-2014 08:41 AM
on โ29-10-2014 09:07 AM
on โ29-10-2014 09:57 AM
I agree there is no pattern, I regularly get the mantra about browsers from ebay, but that means that their updates are causing the problem. It certainly does not have anything to do with a adverse risk assessment of buyers....that is just nonesense. Can you imagine the approach.."oh you are a slightly dodgy buyer so we are going to force you to complete checkout for each item individually and deny you the chance of combined shipping" ...I think not.
When you view items in the UK through a UK account there is no add to basket, for reasons highlighted in an earlier post (ie it is priced in an overseas currency so cannot be added-which is a glitch that needs fixing). So you click 'buy it now' and are taken directly to the 'checkout' screen and offered 3 choices pay now with 1.Paypal, 2.Personal Cheque 3. Other...thats it, there is no area on the screen that allows you to continue shopping with this seller...which is a glitch that needs fixing as it always used to be there. This last bit is where the tech team is in denial as they think it is still there. We live in hope that one day soon it will be fixed
on โ29-10-2014 10:22 AM
Wasn't there an announcement from Ebay recently that they will no longer be supporting out of date browsers? I presume this means that if they make a change to the site that causes an issue for users with these browsers, Ebay will not provide a fix other than to suggest the user update their browser version. So maybe the fact that there seems to be no pattern is because it only happens when the buyer is using an out of date browser? Just a thought.......
on โ29-10-2014 10:33 AM
on โ29-10-2014 11:03 AM
Yeah, I guess they would, like I said, it was just a thought.
on โ29-10-2014 11:05 AM