We had one of these a while back who claimed qty less than ordered after ordering 8x items. Claimed all 8 were half a metre short. We knew they were not as we use a template to measure but we had no proof so we sent out the extra 4M. And to cap it off she asked for demanded the extra 4M to be in a colour she had not previously ordered.
Then about 10-days later we got another message from the same buyer claiming that another order was less than ordered. Trouble is she had no other dealings with us and we do not sell the items she was reporting. So clearly had tried it on again with another seller but sent the message to us by mistake. BUSTED! So we called her on it and reported her to ebay.
In hindsight we should have left it alone I guess as it has all fallen on deaf ears. She then left us NEGs on 6 of the items she had not previously left FB on. So by making waves and trying to stop these kinds of buyer our good selling account has suffered. It's very wrong but a fact of trading on here. We won't do that again. We are still suffering the defects from this one.
Despite the clear evidence she was a serial scammer ebay would do nothing about removing the NEGs or even investigation of the buyer. I'm sure if they would even bother to look at her messages to other sellers they would find a pretty tragic history of the same thing.
Clearly they offer support to scammers.
...and yes she is on our special lists now.
