Hi Fellow Sellers,
I have full of anger but nowhere to vent so thought I'd do it here.
Warning - long rant below.
A buyer named <REMOVED> purchased an item from us that required them to leave a message at checkout regarding the design they wanted (it was a listing with multiple variations). Anyway, immediately after the payment, we didn't see a message. So we messaged the buyer and told him that we will not post until he replies back with the design he wanted. A few weeks went pass and still no reply so we continued to wait. Now all of a sudden out of the blue, this idiot left us a negative feedback citing 'I have not received this item yet which was local postage .very poor service'. Trying to stay as calm as possible, I sent a response explaining the situation and told him that I'll send as soon as he picked a design! Still no reply for days, I called ebay to explain the siutation and asked for the feedback to be removed. The fella over the other end sympaphized with me but suggested that if I refunded the byer, then the feedback will definately be removed. He said you don't have to worry as everything is recorded. BUT GUESS WHAT? after the refund (mind you, PAYPAL took the fee out of my pocket!), they say it still cannot be removed! (see below).
"I have thoroughly investigated and reviewed the Feedback for you, and I’ve validated that the Feedback has not met any of our criteria for removal. If I only had the ability to change the Feedback for you, I would certainly do so. We, in eBay, very rarely interfere with Feedback left by our members. We only change Feedback when they are in violation of our terms, such as when the member who left it is no longer on eBay or if the member who left the Feedback is underage. Please understand that if we constantly accept requests to change or remove Feedback, it undermines the whole purpose of the system which is to be a platform where members can leave their professional and truthful opinions about their transactions. The time will come when no one will believe in the system if they find out that we constantly or easily change it."
I then tried to contact the Seller's mobile number using what was provided by ebay but the guy on the other end said wrong number. Can't even get in contact to resolve even if I wanted to! Later, the buyer said ok, i've done wrong, can you send me design 'x'. I said I already refunded and plus you unfairly left us a negative feedback. However, I also told him I'll send 1 free of charge provided he remove the feedback. He said send him the request to revise the feedback in which I did. BUT THEN, he declined it! This buyer idiot who did ALL THE WRONG THINGS vs SELLER WHO DID EVERYTHING AND BENDING OVER BACKWARDS TO TRY AND GET THE UNFAIR NEGATIVE FEEDBACK REMOVED in the end lost. Because of incompetent liars at ebay and this unfair 'feedbacl removal policy'.
ebay needs to listen up, YOU NEED TO JUDGE CASE ON ITS MERITS, LOOK AT THE WHOLE SITUTATION AND DO WHAT IS COMMONSENSE AND RIGHT!
