selling a heavy bulky item, pick up only clearly stated in the description. also says pick up only in the post section. heres the problem. ebay have "free" pick up in the post section. when you go through checkout it says "free" postage, but i have not offered that, its not an option they can take.
so the guy buys it now, i realize hes from interstate. i send a message asking when he will collect it. he rings me and says the add says free post. i say no ir doesnt. he says it does. i point out the above. he syas i want my money back, i say no worries, but pleasse put in to cancel the order or i get a defect. he sends me a cancelation request, i agree, he gets his money back instantly, and then leaves me a negative.
i am so sick and tired of ebays unfair feedback policy. this effects my rating because hes a moron! i could put in a request to change it, but thats up to him, and he wont do it. not even worth trying.
i have messaged ebay. not holding much hope.
i tried to ring, but they wont talk to me, hubby is at work, its in his name! ill try again later.
what else can i do?
i left follow up feedback explaqining my side, saying check the item, which clearly shows pick up only, and the add says no post, pick up only. but its still just wrong.
