on โ28-04-2023 07:11 PM
I recently had one buyer telling me she hasn't got her parcel but the tracking shows delivered a week ago. As I knew ebay has recently come up with a seller protection policy over delivered items. I told her she could seek ebay or aus post for help. She soon said she prefers a new parcel and went ahead to file a dispute. Hours later she gave a positive review saying Happy Buyer just feel the items are not worth the price. What a joke!
on โ28-04-2023 09:51 PM
You will need to respond to the dispute and upload the tracking.
Don't delay in doing so as you only have a few days to respond.
on โ28-04-2023 11:33 PM
I did and I even went to the ebay customer service for help. Ebay in fact could also see the positive review she left mentioning she indeed received the parcel. I am anguished because my funds were still on hold despite evidence is clearly there.
Her dispute to ebay was:
"Was not delivered to my address ,would like it sent again please ""Was not delivered to my address ,would like it sent again please "
How disgusting is this!
on โ29-04-2023 02:25 PM
she wasn't happy with the mystery box......so tried for another.....extortion
on โ29-04-2023 03:33 PM
can't comment on the in's and out's of this, naturally it is just your side of the story.
But why give positive feedback for what is a negative experience. You are helping dodgy buyers by giving positive feedback.
on โ29-04-2023 03:41 PM
I suspect she had not read the full description (so many buyers don't) and thought the gift box contained all items in the photo, so she tried a trick to get another two items.
โ29-04-2023 03:46 PM - edited โ29-04-2023 03:47 PM
@papermoon.lady wrote:I suspect she had not read the full description (so many buyers don't) and thought the gift box contained all items in the photo, so she tried a trick to get another two items.
...although the title actually also mentioned 2 items...
โ29-04-2023 03:47 PM - edited โ29-04-2023 03:47 PM
you must admit the ad is a bit unclear bordering on deceptive
me thinks its the pot calling the kettle black
on โ29-04-2023 03:54 PM
next time you leave feedback for an unhappy buyer, go to 'reply to feedback' & address the buyer by their profile name, so that other sellers know who they are
on โ29-04-2023 04:58 PM
Yes, I'm wondering why it was not in reply to the buyer's feedback.
Seems a bit pointless giving that 'stand alone' feedback.