What means "delayed" in AP tracking

[*kazumi*]

I sold item 24thNovember, posted 25th to small place past Nhill and the buyer is not happy because it is not delivered as yet.  The problem is that the tracking said estimated delivery Tuesday 26th!!!!! from Melbourne.  And now it says "delayed".  does it mean it is lost?

[kopenhagen5]

Posted on the mon and delivery expected tues.

That is unrealistic even if you posted express post.

I am guessing the delayed notification has automatically come up because of the incorrect estimated delivery date.

I would call AP to clarify so you have something to tell the buyer direct from AP.

[*tippy*toes* · Accepted solution]

I would open a case via the AP website. The buyer will be able to see on the tracking that you have opened an enquiry. If you are on Facebook, I've found asking on their Facebook page to be quite helpful. Make sure the page has a blue tick (there are plenty of fake pages). If you put a polite message up, they generally bend over backwards to help. Most people go in guns blazing and are quite rude when they ask.

[curraone]

Normal delivery time from there to Nhill is 3 business days according to Aust Post.     So best case Friday but not probable.

I bet it turns up today or tomorrow.

I would email the buyer and explain that.

[*kazumi*]

The buyer is getting upset; it did not come today, and so I filled the missing item form.  That'll teach them telling people they will deliver next day standard mail parcel from Melbourne half way to Adelaide.. 

Just few weeks ago it took 4 days to get my eBay purchase bought from seller about 20km from here = another suburb within Melbourne. 

[curraone]

Did the tracking change in any way?

[*kazumi*]

No, the tracking is still the same but there is a line saying that cae has been opened.  It still only has the one scan when I submitted it, and then it says "delayed".   I guess just as well I got the receipt.

[twyngwyn]

https://community.auspost.com.au/s/article/When-tracking-my-item-what-does-possible-delay-mean?langu...

[curraone]

Maybe there's a glitch in aust post tracking somewhere - I had exactly the same thing this week but I was the buyer - I could see my item had been picked up by Aust Post on 21 Nov and then nothing - just the "delayed" sign like you have, and then today 2 Dec it came!  without any further tracking.

[*kazumi*]

Thanks!  Wonder if I could have forgotten to sign the dangerous goods declaration?