on 26-01-2021 04:41 PM
26-01-2021 04:59 PM - edited 26-01-2021 05:01 PM
It sounds more like an A.Post issue, not eBay.
You wrote: ebay did not update the tracking info beyond the "posted" part,
eBay is a selling platform and don't have control over that, it is the sellers responsibilty when clicking on 'sent' to upload the tracking number from the A.Post receipt [or whatever carrier service they use]
As for not leaving a card or sending notificatioon of the items due/attempted delivery, again is an A.Post issue. I sometimes think the right hand doesn't know what the left hand is doing in reagrds to A.Post
on 26-01-2021 05:06 PM
on 26-01-2021 05:12 PM
on 26-01-2021 05:15 PM
It's not underpaid postage, it's return postage.
Australia Post now often charge for return postage in these kinds of cases, though it is not a hard and fast rule, it largely depends on how it ended up going back, because (unless an eParcel package) it's decided on by the post office doing the return, not the receiving post office (i.e. if a buyer marks a package as return to sender and just drops it in a red street box, you can be almost certain there will be no return postage applied. If it sits in a post office and the PO return it, you can be almost certain return postage has been applied. If a buyer marks RTS and lodges over the counter, it's a bit more iffy. If it was an eParcel, then it definitely gets applied no matter what, and added to the senders account to pay, as that will be written into their contract).
Often times the return postage is assessed, not flat rate as the original parcel might be, so even though you can send up to 5kg in a flat rate satchel, if return post is applied, it will be the highest rate based on parcel dimensions or dead weight.
on 27-01-2021 01:57 PM
It is 10 business days - so you need to work out exactly from the tracking when it arrived and when it was sent back, because if Aust Post sent it back prematurely, you will be entitled to ask for a refund of all the extra charges incurred. Plus there is the question of why you were not carded. I would definitely file a request with Aust Post.
If you're not around to sign for a delivery, or there's no safe place for us to leave the item1, we'll take it to a nearby Post Office.
You'll have 10 business days to collect it before the item is returned to the sender.
If you've got mail waiting to be collected from the Post Office, in most cases we'll let you know by:
Ideally, you should pick up your mail within 5 business days from the date you receive the first notification.
https://auspost.com.au/help-and-support/answers?c=CarPar100
On the other hand - (playing the devil's advocate) - if you had the tracking no why did you follow it up sooner? When I make a purchase and get a tracking no from the seller, I always log into Aust Post tracking site and register the number so that I get notifications independently.
https://auspost.com.au/mypost/track/#/search
on 28-01-2021 07:41 AM
on 28-01-2021 08:06 AM
I can never recall being charged for a returned parcel so must have been lucky.
on 28-01-2021 06:28 PM
on 28-01-2021 07:06 PM
Some post offices do strange things, I sent a parcel with the wrong address so it came back. Customer gave me the correct address which was in the same area and the parcel came back a week later again. I unfortunately applied the correct address to the parcel but did not take notice of some writing on the parcel which must have been mistaken as being the same parcel not yet returned. Needless to say $45 later in postage it finally arrived as i used another box to send it in. When there is a human involved problems will arrise.