on โ25-04-2022 10:57 AM
Why do I bother holding a high level of service, free refunds and posting items daily...?
A lot of extra work for no reward. Americans get a range of benefits, we get nothing. The badge was just enough to make it worthwhile, but they even removed that!
What's peoples thoughts on this?
Seems more people will extend packaging times and not care about service, meaning less customer satisfaction, in turn causing ebay to continue to on losing revenue.
Solved! Go to Solution.
on โ28-04-2022 07:35 PM
I reply to the post I am replying to. Admittedly I use a computer. I believe with the app the reply is to the OP, not the last post, so the reply was to their own post, as evident in the structure of the thread.
Might be a bit complicated for you, but that is your issue.
on โ29-04-2022 10:30 PM
I guess I had a seniors moment...which is concerning, because Iโm not a senior.
Yes I meant to reply to the OP as I have bought from them twice now and was impressed with their service. I wanted them to know their effort isnโt going to waste.
on โ03-05-2022 06:52 AM
I don't think uou understand what top rated requires. Thanks.
on โ03-05-2022 06:54 AM
They took badges away a while ago now. Plus has no benefits or discounts.
โ03-05-2022 06:56 AM - edited โ03-05-2022 07:01 AM
on โ03-05-2022 06:57 AM
You're not wrong. I hate seeing counterfeit sellers with high ratings, even when filled with negative reviews.
on โ03-05-2022 06:59 AM
If I remember your name next time you're definitely getting some freebies โค๏ธ
on โ10-05-2022 12:22 PM
I agree aspiring to be a good seller is its own reward but I also understand the OPโs frustration.
I recently looked at a sellerโs profile who had a 95% feedback rating. The seller was averaging 600 sales per month. If Neutral feedback was included, dissatisfied customers represented over 10%. The complaints ranged from manipulating item location, inaccurate sizing, discrepancies between photos and items received, faulty items and after sales issues. Yet the seller was a top-rated seller who supposedly consistently provides superior customer service.
Often when a buyer expresses their dissatisfaction here, they are admonished for not having done their homework by examining the sellerโs feedback. But who can blame inexperienced buyers for being confused when ebay confers top-rated status on these woeful sellers? We may know 95% or even 98% for a high volume seller is unacceptable but do they?
Every time ebay introduces an unpopular policy they do so quoting enhancing the buyer experience as the objective. Yet the laxness of top-rated seller status makes a mockery of that objective. It is a slap in the face for genuinely committed sellers and also diminishes the โbrandโ of ebay. We may be independent sellers but we come under the umbrella of ebay. A buyer who has had several negative experiences may not distinguish between the bad sellers theyโve dealt with and ebay as a whole.
As a buyer I deal primarily with lower volume sellers of pre-loved items. I can honestly say my experiences have been overwhelmingly positive; even with relatively new sellers. Many many sellers go above and beyond. These are the sellers ebay should appreciate instead of the high volume sellers who may or may not provide a positive buyer experience.