I agree aspiring to be a good seller is its own reward but I also understand the OP’s frustration.
I recently looked at a seller’s profile who had a 95% feedback rating. The seller was averaging 600 sales per month. If Neutral feedback was included, dissatisfied customers represented over 10%. The complaints ranged from manipulating item location, inaccurate sizing, discrepancies between photos and items received, faulty items and after sales issues. Yet the seller was a top-rated seller who supposedly consistently provides superior customer service.
Often when a buyer expresses their dissatisfaction here, they are admonished for not having done their homework by examining the seller’s feedback. But who can blame inexperienced buyers for being confused when ebay confers top-rated status on these woeful sellers? We may know 95% or even 98% for a high volume seller is unacceptable but do they?
Every time ebay introduces an unpopular policy they do so quoting enhancing the buyer experience as the objective. Yet the laxness of top-rated seller status makes a mockery of that objective. It is a slap in the face for genuinely committed sellers and also diminishes the “brand” of ebay. We may be independent sellers but we come under the umbrella of ebay. A buyer who has had several negative experiences may not distinguish between the bad sellers they’ve dealt with and ebay as a whole.
As a buyer I deal primarily with lower volume sellers of pre-loved items. I can honestly say my experiences have been overwhelmingly positive; even with relatively new sellers. Many many sellers go above and beyond. These are the sellers ebay should appreciate instead of the high volume sellers who may or may not provide a positive buyer experience.
