on 26-04-2021 12:54 PM
i have a buyer who has changed his mind on a purchase
as i havent posted the item i'm ok with it
whats the process now?
on 26-04-2021 01:05 PM
ok, i figured it out
but how do i relist the item?
on 26-04-2021 01:38 PM
nothings ever simple
once the refund had been confirmed the item disappeared
i dont know how many pages i looked at before finally finding it
it wasnt even on the 'cancelled' page!
btw, is there any penalty for buyers who 'change their mind' 3 days after buying?
if it wasnt a public holiday today the item would have been posted before the moron changed his mind
on 26-04-2021 01:39 PM
Click on 'relist'
on 26-04-2021 02:32 PM
yes, i know
but i couldnt find a 'relist' until i could find where the listing was moved to after the refund was cleared by ebay
it wasnt in my list of items for sale or my list of sold or any other obvious page i tried
ive just been forced into the new improved seller hub gizmo
that im having a lot of difficulty figuring out
unlike the old one where it all was there on one page
for sale
sold
refunded/relist
now its try this page then that one or no, what about this one, still no....
26-04-2021 02:58 PM - edited 26-04-2021 02:59 PM
Not certain, but I dont think the buyer gets any kind of 'penalty' as you agreed to the cancellation.
Not sure on that though, but I do think you made the right decisiion because the buyer could have been a PIA down the track if you didn't agree
edited: Block the buyer too
on 26-04-2021 04:35 PM
There is no separate NPB facility anymore. It is done as a cancellation.
26-04-2021 08:27 PM - edited 26-04-2021 08:29 PM
26-04-2021 08:46 PM - edited 26-04-2021 08:47 PM
Kat...
eBay has stated that npb cancellations will work the same way as the upi process.
So that would be a yes.
on 26-04-2021 08:48 PM
Yes, they get a strike