on โ15-04-2017 08:09 AM
I just signed into ebay to find that an item I have for sale has sold though has not been paid for then find this message from the buyer .
Hi there!
hope you're going well
i'm so so sorry but after an easter wine i accidentally clicked commit to pay on the camera but it was a complete accident & was just wondering if there was any chance I could cancel the order?
I've never had to cancel an order before and am unsure how to do it, any help would be appreciated, thanks in advance to anyone that can help with this
Solved! Go to Solution.
โ15-04-2017 09:22 AM - edited โ15-04-2017 09:22 AM
Make sure to select, " buyer requested a concellation or there is a problem with buyers address '' as the reason for cancellation. You will recieve a defect with any of the other options which could impact your selling activities.
on โ15-04-2017 08:19 AM
An original excuse. Ahem
Personally,and this is just me becuase I am tired of nonsense excuses (2 step process to commit to buy is hardly 'by mistake') I would ignore them, block them and open an unpaid item dispute after 4 days
on โ15-04-2017 08:20 AM
its ok, I worked it out
on โ15-04-2017 08:21 AM
yep, I thought about that enigmabear then just figured I don't need the hassle of it all, lol
โ15-04-2017 09:22 AM - edited โ15-04-2017 09:22 AM
Make sure to select, " buyer requested a concellation or there is a problem with buyers address '' as the reason for cancellation. You will recieve a defect with any of the other options which could impact your selling activities.
on โ15-04-2017 07:07 PM
Perhaps it would have been a bit of a bother to go down the unpaid item route but it would have been doing a service for yourself and other sellers as it would be recorded against their account and if they ever diid it again they would be blocked from buying from all savvy sellers who have their blocks in place.
The only excuse I will accept for a cancellation is death with a copy of the death certificate provided and verified by a stat dec
on โ17-04-2017 02:33 AM
It's never a good idea to force a buyer to purchase an item they don't want if they have contacted you and come out with a lame excuse.
It can result in a false snad being filed, and neg feedback for the seller.
on โ17-04-2017 10:01 PM
@*madison wrote:It's never a good idea to force a buyer to purchase an item they don't want if they have contacted you and come out with a lame excuse.
It can result in a false snad being filed, and neg feedback for the seller.
That's why opening an unpaid item dispute is the way to go because if they decide to leave negative feedback, eBay removes it as soon as the dispute closes. Once the dispute closes, they are blocked from leaving feedback at all. Lame excuses deserve to be punished. Tell the truth and I might listen.
on โ18-04-2017 01:24 AM
@*tippy*toes* wrote:
@*madison wrote:It's never a good idea to force a buyer to purchase an item they don't want if they have contacted you and come out with a lame excuse.
It can result in a false snad being filed, and neg feedback for the seller.
That's why opening an unpaid item dispute is the way to go because if they decide to leave negative feedback, eBay removes it as soon as the dispute closes. Once the dispute closes, they are blocked from leaving feedback at all. Lame excuses deserve to be punished. Tell the truth and I might listen.
Yes, I know all that, but I said if they are forced to purchase an item they don't want. When an unpaid item is filed the buyer might pay.
Some buyers have paid when a unpaid item is filed, they then file a snad and neg the seller.
on โ18-04-2017 05:17 AM