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Banned off paypal because of seller. Seller has item and money.

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homostuck
Community Member

on ‎30-08-2014 02:58 PM

This is absolutely outrageous.

 

PayPal has banned me for no reason. I've been having issues with this seller for a while now as he has not given me a refund.

 

He advised me to send the item back to him, in which I did with a tracking number. He received it, but is refusing to give me a refund, and now I am banned off paypal because of this.

 

What on earth do I do? Do I contact the police? This is clearly fraudulent. I've never been this angered on the internet before.

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Banned off paypal because of seller. Seller has item and money.

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michellebartley
Community Member

on ‎31-08-2014 03:39 PM

Paypal will still have a record of their account. It doesnt go down the gurgler and vanish forever. Much better to get an investigation underway with the ombudsman sharpish.

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Banned off paypal because of seller. Seller has item and money.

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jensmanchester-australia
Community Member

on ‎31-08-2014 06:08 PM

Referring back to your earlier post saying that the seller claimed the item you returned wasn't in the same condition you received it.

 

http://community.ebay.com.au/t5/Buying/Seller-refusing-to-give-refund/m-p/1476343#M44741

 

 

 

I think the message from Paypal is not referring to you as the seller but as the Paypal user who sent back the item which the actual seller has claimed is not in the same condition as when they sent it to you. Nowhere in the message from Paypal does it actually refer to you as the Seller - only as the user.

 

Paypal would not normally restrict an account for just one incident like this - I am just wondering if you have other instances of disputes with sellers would could have possibly flagged your account.

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Banned off paypal because of seller. Seller has item and money.

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foxette-in-sox
Community Member
In response to harley_babes_hoard

on ‎01-09-2014 10:43 AM

@harley_babes_hoard wrote:

I was wondering the same after this happening.

I can visibly see mention of 6 refunds or replacements in OP's feedback left for others-don't know if that would send a red flag to Paypal though as spread over 2 years.

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Banned off paypal because of seller. Seller has item and money.

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rjm6572
Community Member

on ‎30-08-2014 03:15 PM

is the email from paypal for real because sometimes you can get one which is classed as spoof mail

 

can you log into your paypal account, if you're not sure forward the email to

spoof@paypal.com.au and they will check it out

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Banned off paypal because of seller. Seller has item and money.

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homostuck
Community Member
In response to rjm6572

on ‎30-08-2014 03:17 PM

I logged in and I got this. I capped it.

 

This ban was only addressed a few minutes ago. I am absolutely outraged.

 

The seller has both my money that I paid, and the faulty laptop that he sent me. If anything, he should be banned.

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Banned off paypal because of seller. Seller has item and money.

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foxette-in-sox
Community Member
In response to homostuck

on ‎30-08-2014 03:20 PM

That screen shot is showing as YOU being the seller.

 

Why don't you ring Paypal ? They're open now.

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Banned off paypal because of seller. Seller has item and money.

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homostuck
Community Member
In response to foxette-in-sox

on ‎30-08-2014 03:29 PM

I noticed that too when infact I am the buyer.

 

I setup a dispute a while ago with that seller, and me and him made arrangements and I closed it.

 

He never even partook in these arrangements and since then, hasn't given me a refund.

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Banned off paypal because of seller. Seller has item and money.

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foxette-in-sox
Community Member
In response to homostuck

on ‎30-08-2014 04:02 PM

You really need to phone Paypal to sort out what is being displayed and you should never have closed the dispute until you had your money back. I doubt if Paypal will reopen dispute now.

 

IF you funded your Paypal payment with your credit card, you could try calling your bank re a chargeback.

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Banned off paypal because of seller. Seller has item and money.

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homostuck
Community Member
In response to foxette-in-sox

on ‎30-08-2014 04:38 PM

How can I get my account unbanned? I'm 100% sure that it has to do with this transaction.

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Banned off paypal because of seller. Seller has item and money.

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homostuck
Community Member
In response to foxette-in-sox

on ‎30-08-2014 04:41 PM

I swear. It's like this ban was for him, and one of the paypal staff members has incorrectly issued it to me instead of him.

 

I did close the dispute when one of the paypal staff members was reviewing it.

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lyndal1838
Honored Contributor
In response to homostuck

on ‎30-08-2014 04:50 PM

@send_me_it wrote:

How can I get my account unbanned? I'm 100% sure that it has to do with this transaction.

You have already been told how to solve the problem......RING PAYPAL!!!!!!!!!!!!!!!!!!!  And do it as soon as possible.

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Banned off paypal because of seller. Seller has item and money.

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cq_tech
Community Member
In response to homostuck

on ‎30-08-2014 05:59 PM

On the balance of probabilities, it would appear that Paypal have mixed up their messages and you've accidentally received the one meant for your seller. However, as Lyndal said, ring Paypal first thing tomorrow and ask to discuss the matter with a supervisor (and yes, Paypal are indeed open on Sundays).
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