How to Cancel Order? Seller hasn't shipped after 7 days

[doohan$$$]

Hello, is there a way to cancel my order and get a refund?

It's into the 8th day now and the seller still hasn't shipped.

The only reason I bought from them was because they said they would ship within 24 hours.

I messaged the seller asking to cancel and they wont.

Thanks

[padi*0409]

Only the seller can cancel, so you're stuck with that.

What is the item number (RHS of the listing page) ?

[doohan$$$]

Item Number: 165554376237

What a ridiculous system, how long do they get to send it before anything happens, 2 weeks, 3 weeks?

Do I have anything from eBay on my side?

Or am I at the mercy of the seller for everything?

[davewil1964]

One day after the last estimated delivery date. That's when you can open a case for 'not received'.

All in the FAQs about buying, which as member for over 20 years you would be fully across.

[jellybirddesigns]

Seller is in China, with a couple of worrisome negatives.

Seller might say they ship within 24 hours, but if their actual handling time is 30 days, they have that leeway. Plus, they might tell a buyer anything they want to hear in order to get the sale.

What is the estimated date range for delivery?

[doohan$$$]

Well in 20 odd years I've never had an idiot seller take 8+ days to send something.

I should be able to cancel my order and get a refund if the seller does not do what is in their description - 'We guarantee to ship out within 24 hours after payment confirmation'

I could have bought it somewhere else and had it delivered by now.

[doohan$$$]

Delivery: Estimated between Wed, 21 Sep and Wed, 28 Sep

Clearly eBay is favored towards the sellers...

The buyer should have the right to cancel an order if the seller doesn't post within a set amount of days.

The current system is a joke.

[gutterpunkz05]

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@doohan$$$ wrote:

Delivery: Estimated between Wed, 21 Sep and Wed, 28 Sep

Clearly eBay is favored towards the sellers...

The buyer should have the right to cancel an order if the seller doesn't post within a set amount of days.

The current system is a joke.

Those delivery dates, is what is shown if I was to buy the item now.  Are you sure they are the dates that apply to your purchase.

Note:  Covid lockdowns are still a very big problem in China, so it is possible the seller is unable to post within 1 day. 

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[doohan$$$]

Yes you are right, that is from the current listing.

From my order, these are the dates:

Order details

Estimated delivery:

Wed, 14 Sep - Wed, 21 Sep

Whatever their excuse, I should have the right to cancel when there are problems with the seller.

[gutterpunkz05]

At this point in time, there is nothing you can do.  The ship within 1 day, as stated in the listing, is not enforceable  and in any event carries a proviso.