Issue with address, agreed to cancel then re-list, sold to someone else...

[negan]

This is more to vent as I know there is nothing I can do.

So, 1 of a kind card for auction. There is no others like it, this is the only one.

I win the auction.

I pay for the item. I realise after paying that the estimated delivery time is after I move out of my then current address.

My fault.

I contact the seller about it. They say they don't know what to do. A week later after no correspondence the item is marked as posted. I contact the seller about it. They say they didn't post it they just marked it as posted so they wouldn't get a warning. They still say they don't know what to do. They then message me again a few days later saying that I had to submit a cancel request so they could re-list the item for me to buy again. As it was marked as posted I couldn't submit a cancel request.

I woke up this morning to a message from the seller saying they unmarked it as posted, cancelled the item and re-listed it and I just had to send in the offer.

I was asleep when these messages were sent at 4:30am due to timezones.

As I expected I went to go put an offer on the item and it has been sold to someone else.

The seller has not replied to my 5+ messages regarding this.

I put it so much effort and apologised so many times for my error to make sure I got this item to the right address and the exact thing I tried to prevent happened. Now some other buyer gets the card that I've been monitoring for weeks to resolve.

I know there is nothing I can do now but leave negative feedback, I just wanted to vent and see if anyone else has had similar situations.

Again, if I had changed my address to being with, I would have gotten the card, it is ultimately my fault, but I believe I remained very professional and did everything I could to resolve the issue and the seller decided to do the wrong thing.

[brerrabbit585]

Yes, and unfortunately deliberately designed to make it look like it was the seller's fault there was an issue with postage.

Oh well, there's always karma.

[imastawka]

Looking at the seller's negs, I dunno why you'd buy from them in the first place.

Don't care how rare the item may be - looking at that feedback, I wouldn't be 100% sure I'd get it.

[brerrabbit585]

I thought the same thing after I checked them out (after I wrote my posts). I noticed the seller has never left any feedback for a buyer either, which could denote a lack of care about buyers. Not saying it necessarily does, but I wondered about it.

[negan]

Update:

For some reason the seller opened an unpaid item case against me, even though I paid and they cancelled the order???

The response from eBay is:

I'm sorry to know that the seller did not honour your agreement. Based on your report, I will be taking appropriate action against the seller’s account based on our strict selling policies. Consequences could range from warning, restrictions and even to closing of their account. However, I may not have the liberty to disclose the details of our investigation or any action taken on the member's account. I am happy that this also gives you assurance of the privacy of your account.

[k1ooo-slr-sales]

they opened an UnPaid Item case against you so eBay would refund their Final Value Fees

[davewil1964]

If the sale was cancelled, the seller has already had their fees refunded.

The seller probably has UPI disputes automated, as a cancellation goes back into unpaid.

[k1ooo-slr-sales]

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@davewil1964 wrote:

If the sale was cancelled, the seller has already had their fees refunded.

The seller probably has UPI disputes automated, as a cancellation goes back into unpaid.

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okay, ignore my previous post

[i-once-was-bump]

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@negan wrote:
Omg. How many times did I say it was my fault! I apologised to the seller at least 10 times but when similar issues happened in the past it was an easy fix. The seller did not respond to days, I thought they were going to run away with my money. What else was I supposed to do??? The negative comments all state that the seller is extremely unresponsive and not cooperative and has cancelled items and relisted at a higher price. I stated to the seller that I would cooperate in anyway to make it right and get the item to my new address but they relisted it and accepted a best offer at a higher price, if anything because of what I did I made them more money!

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How many times has this happened to you?

[negan]

Yes, I have had buyers who needed to change address. I've bought items where the seller had to make changes which required cancelling and re-buying which was done in the same day.

[*tippy*toes*]

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@negan wrote:
Yes, I have had buyers who needed to change address. I've bought items where the seller had to make changes which required cancelling and re-buying which was done in the same day.

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Then you either need to stop moving house so often, or remember to update your eBay and PayPal account when you do. It's not hard.