on โ25-07-2017 11:24 AM
I purchased an item for 1/3 of its true value so wow I got a bargain or so I thought.
Until I opened it up and saw that it was damaged.
Contacted seller immediately explaining to them the situation and what can be done about it.
I returned it for a refund but then the seller has now claimed that I returned a different item but that is 100% not true.
The seller never mentioned any damage in the listing what so ever so naturally I thought it was perfect.
The damage was on the other side of the item which the seller never showed in the photos.
So now the seller is refusing to refund me and sending the same item back to me lol.
Can I do anything to get my refund back as I don't want a damaged item.
I haven't been in this situation before so not sure what to do when I receive the same item,I can't keep paying for postage to keep returning it back to the seller.
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โ25-07-2017 01:07 PM - edited โ25-07-2017 01:08 PM
Don't think that's allowed for INAD under ebay MBG......a return of a return.
A replacement maybe, but not the same item.
If you opened a formal case then ask ebay to step in and tell them what
the seller is doing.
โ25-07-2017 11:45 AM - edited โ25-07-2017 11:47 AM
on โ25-07-2017 11:50 AM
I did a formal refund claim the seller accepted it but is now saying that I sent a different item back and is sending it back to me.
โ25-07-2017 01:07 PM - edited โ25-07-2017 01:08 PM
Don't think that's allowed for INAD under ebay MBG......a return of a return.
A replacement maybe, but not the same item.
If you opened a formal case then ask ebay to step in and tell them what
the seller is doing.
on โ25-07-2017 01:27 PM
Thanks stawka I told the seller if I end up getting the same item back from then I'll have no choice but to let eBay know what happened by asking eBay to have a look at the messages between us as it clearly shows what the seller is going to do and lol I have received a refund
on โ25-07-2017 05:01 PM
@eezipeezi888 wrote:Thanks stawka I told the seller if I end up getting the same item back from then I'll have no choice but to let eBay know what happened by asking eBay to have a look at the messages between us as it clearly shows what the seller is going to do and lol I have received a refund
Glad to hear you were refunded.
There is nothing that makes me madder than to receive an item and it has faults that were not mentioned & not shown in an ad.
Hasn't happened to me in a long time but these days if it did, I would be like you, following through.
What is this seller trying to claim, that you damaged it or something?
on โ25-07-2017 05:49 PM
Not that I damaged it but that I sent back a different item that had the faults which the seller thinks I did.
The item comes in a case and the seller never looked it over before listing and then posting it.
I couldn't have done anything to it so quickly anyway as the damage happens to it over time if it's not looked after properly.