@desilpushp wrote:
Thanks for your reply. We are new to this type of sellers as we did not experience this before. The question we should be asking is why a reputed company like eBay does not check these crooks and allow them to cheat. It should not be up to us to be mindful of where they are registered. I am sure most of them are genuine and good to their customers regardless of the ethnic background. On top of that seller lied about where the goods comes from, they said it is Switzerland.
I have asked eBay to intervene but they said no, I asked the seller to help but they have not replied for the 10th time. No refund was offered. So I am campaigning to educate everyone to avoid eBay altogether as there are multi platforms who sell things. Thanks again. who sell things. Thanks again.
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Yes I can blame eBay because they said 30 days but also said please approach Confertilot (seller). When I did they said we are resending and have me a date. That is when I told eBay that they are using the system and making sure I am passed the 30 day threshold. EBay should have taken the second delivery date I.e. November and I was wishing 30 days from that date to raise it.
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I can see your point. I have never had to raise an issue like this with ebay but from what I have read, they normally tell people to contact the seller to resolve issues etc. To my mind, honest buyers can and do get caught out with this time and again because they are too trusting and don't proceed with an ebay claim because the seller has promised to resend.
I do believe ebay could do more about this in that if the history shows a buyer raised a concern within the 30 days and the messages show the seller promised to resend etc but didn't, then there could be consequences or restrictions on the seller's account.
However, there aren't and it is unlikely that there will be. Ebay wants to be as automated as possible and it is easier to just use the 30 day cut off rather than actually have anyone look much into individual cases.
Unfortunately there are some sellers who abuse the system and the minute they saw you, with a feedback score of 7, they would have suspected you were not a seasoned buyer and might not be familiar with all the terms and conditions.
However, if you paid via paypal you have 180 days in which to make a claim. Don't delay a single day longer. Open a claim now if you can. And follow through with it no matter what the seller says.
The seller isn't responding to you now because it is well over 30 days and they think they are safe, so surprise them.
In future if you buy on ebay and have trouble, don't even bother too much with communicating with a seller. A quick message is okay but if they don't refund within 48 hours, you just go ahead with your ebay claim no matter what they promise.
