on โ27-10-2014 06:00 PM
Hi Guys,
Ive recently listed a few items for sale and have had no luck (I think the views have all been me). Im feeling a bit deflated, am I doing somthing wrong? Ebay sent me a message to improve my listings but I cant. I know its very competitive but any advise would be much appreciated if you have the time to have a quick look. Should I be auctioning? I just dont know, I was going to sell for a few months and then open a store but now Im seriously doubting myself. Thanking you all in advance. Amy
on โ27-10-2014 09:31 PM
It is hard to sell new commercial lines when you have low feedback. Do you have a bunch of cheap stuff you can auction off quickly to get your feeback count up/ Even buying a bunch of cheap items on this id will help.
you may know these as good quality but you dont have fb to prove it to cynical buyers.
It is a niche market and niche markets rely on reputation.
on โ27-10-2014 09:35 PM
Also increase font size on your description,
I agree with PJ dont need a lot of terms and conditions, creates a defensive look. You will never cover all bases anyway.
You want to promote reasons to buy rather than not to buy.
on โ27-10-2014 09:45 PM
@phorum_junkie* wrote:I certainly don't go along with the advice to keep the description short and expand the terms and conditions, IMO terms and conditions should be as short as possible, expanded under the postage and payment tab if you wish.
Nobody suggested anything like that, though.
I suggested expanding the description and including TOS, which is - for me - a catch-all phrase for information in a listing that can be included in them all as standard, basic info. I suggested reassuring statements that can be deemed TOS but in effect inspire customer confidence and lessen the need for people to message the seller with common questions, such as whether they combine postage.
Detailing a return policy, wherever it happens to be, gives everyone a good idea of what to expect, and under what circumstances the seller will accept a return.
A seller creating some simple, positive TOS to include in all listings isn't about setting out "rules" for buyers to (not) read, it's about conveying something - that they have taken the time to consider some common eventualities, that they are confident in their business. There is such a thing as managing customer expectations, and doing so in a positive way, without making it into a list of "do's and don'ts" for buyers, it can inspire confidence in the seller's ability to manage those expectations and therefore their business.
Some people will not buy from a seller who has not taken the time to think about their policies, this I know for a fact.
on โ27-10-2014 10:25 PM
on โ27-10-2014 10:28 PM
on โ27-10-2014 10:31 PM
on โ27-10-2014 10:41 PM
amyvezz,
My suggestions would be (some of which have been mentioned before)
Build up your feedback either by buying some cheap items or selling of some cheap items from around the home.
Improve your description
Incorporate the postage costs into the selling price and offer "free post"
For a small extra cost offer an express post option so buyers have the choice of regular post or express post.
Extend you return policy to 30 days and define a clear returns policy.
Your little devils tracksuit listing appears to be against ebay policy as it sounds like you are offering a choice of sizes in the listing. Each size needs to be listed separately.
Be patient - it can take a long time to become an established seller.
Be careful about how much money you invest at this early stage as there is nothing worse than putting yourself under financial pressure.
If you have more than one of each item put them up for sale on gumtree as well - a lot of people have success on there.
on โ27-10-2014 10:45 PM
Thank you for your reply Lane-ends
I completly agree with you, I myself would be cautious of a zero feedback. Im going to take your advise and buy a few things and also try and get a couple of cheaper items on the shelf (so to speak) the good thing is that I have time to really commit and throw myself into it. I am a bit afraid of making mistakes and getting negative feedback so if I can get it right early on obviously I would prefer that, but I am human and in reality I cant see it being a flawless process. All the replies have been so helpful, and I do respect all you experienced sellers and know my place, hopfully one day I will be able to give advice.
Thanks again
on โ27-10-2014 10:58 PM
Your stock is quite adorable for littlies particularly the kitty cat ones
Mostly sensible advice from other posters IMO
Unless there is something that looks very dodgy (which your ID and listings don't look like all) I buy from newbie sellers all the time without hesitation, as many others buyers do too.
I agree with others, coming into Australian summer ain't the best time to be selling those costumes, but you may get some sales in the coming months from those buying to send Christmas pressies overseas
on โ27-10-2014 11:03 PM