on 19-06-2018 12:17 AM
I'm having issues selling a Samsung Galaxy S7 Edge on eBay.
I put up the listing, then the winning bidder messaged me with "Hay im so sorry i have already won one before this one can sell this to someone eles".
Annoyed, I cancelled the order and relisted it, then the winning bidder of the second listing message me saying "So sorry I thought it was $100", then when asked if s/he was going to pay, s/he replied with "No sorry too much screen cracked ".
What can I do with these two buyers, and how can I prevent this from happening again? Am I gaining more fees for these listings? Should I relist it a third time?
on 19-06-2018 09:10 AM
on 19-06-2018 11:50 AM
on 19-06-2018 12:42 PM
I have to say that in the 7+ years we have been trading and in all the UPI cases we've opened/closed we've never had a buyer be this vindictive when they have paid and we've mailed after we've opened up a case.
If we've mailed it out after they paid then all has gone well, even in some cases receiving POS FB from them.
Further to this too....
It seems the the number of UPI cases have declined markedly in the past 12-months. It's very rare now that we have to resort to a UPI any more.
on 19-06-2018 03:06 PM
Good to see that ur still on ebay clarry,it looked like you we're going to shut down last year,things going ok for u?
on 19-06-2018 03:09 PM
@countessalmirena I haven't relisted it, fair enough on your suggestion. It's definitely frustrating, as I'm selling the phone to save funds. (Long story short, long-distance partner has a pet overseas we're moving to Australia, need a lot of funds.)
@kollector18 I cancelled the first one based on "buyer requests cancellation", yes. The second I haven't dealt with, that's why I posted here to see the responses I'd get - I'm not going to cancel this one this time, I'll file an Unpaid Item Dispute.
@clarry100 I cancelled the first one because the buyer apologized profusely to me, and I'm a compassionate person, so I gave them the benefit of the doubt. The second canceller, not so much, given that they'd previously recognized that it was $150 but then cancelled with the reason that they thought that it was $100. That's why I'll go down the UID path.
on 19-06-2018 05:42 PM
@clarry100 wrote:I have to say that in the 7+ years we have been trading and in all the UPI cases we've opened/closed we've never had a buyer be this vindictive when they have paid and we've mailed after we've opened up a case.
If we've mailed it out after they paid then all has gone well, even in some cases receiving POS FB from them.
Further to this too....
It seems the the number of UPI cases have declined markedly in the past 12-months. It's very rare now that we have to resort to a UPI any more.
I've seen on the boards where a few buyers have been quite vindictive when a seller wouldn't cancel for them. There wouldn't be many who'd do that but non-payers and scammers are probably a lot worse now than even 12 months ago. I've had immediate payment forced on me so I get no non-payers now but I get the odd one still ask me to cancel. I think in all my time selling I've only ever had one person pay after I opened a non-payment case.
on 19-06-2018 05:55 PM
UPI's can't leave feedback and if you block them they can't buy again.
It's when you cancel that they can leave feedback.
on 20-06-2018 10:49 AM
@imastawka wrote:UPI's can't leave feedback and if you block them they can't buy again.
It's when you cancel that they can leave feedback.
I know that. I was talking about the buyers who end up paying in order to avoid getting a strike. Many of them are getting to know quite well how the system works and will go to great lengths to avoid having to be responsible for their actions.