@misfittrio wrote:
I left 2 positive feedbacks to a buyer straight after he purchased both items.
He recieved items and is whinging cause i refuse to refund postage even though he purchased both items very cheap.
I did not state i would combine postage.
He purchased then asked if i would combine which i replied no.
Today i recieved a rude reply cause postage price was less than what he paid.
I had to pay for packing material australia post box and bubble wrap and taxi fair to local post office and back.
IT COST ME MORE TO POST THAN WHAT HE PAID!!!!!!
He does not deserve any positive feedback.
In some of your posts, you have talked about morals.
I don't think morals as such come into this.
I am taking it the buyer bought 2 things separately and then asked about combined postage.
It definitely is easier if someone asks before buying but it is not a crime for a buyer to ask or enquire after a sale. As long as they are prepared to accept a no response, which it seems your buyer was.
Probably what has upset him is the fact you sent the 2 items together. In other words, you did combine the postage at a small profit to yourself, but you'd told him you didn't combine postage.
My experience selling in the past (and I don't expect buyers have changed much since then) is that a lot of buyers hate postage costs, even when they are totally fair. Buyers know postal charges are a necessary evil and many of them will allow an extra dollar or two maybe to cover packaging but woe betide the seller who is seen to profit from it.
In this case, the buyer sees you as the one who is a bit greedy, if you like, in that you said you couldn't combine postage but then you did, but only at a profit to yourself. For a small difference of about $3 or $4 I personally would not (as a buyer) be making trouble but everyone is different.
What the actual costs to you were don't matter. You set the postage costs, so a buyer will presume they cover it and that you are happy with your total selling price. All that is upsetting your customer here (I think) is you said one thing then did another.
I don't think you will be able to change your feedback. In fact the buyer hasn't really done anything wrong, they paid quickly, they haven't scammed you, all they have done is give a neg. I'd just move on.
If the buyer is the one whose neg that is showing on your feedback, I doubt that can be removed either. If I were an ebay rep I would not remove it in any case as all they have said is they were not happy with the communication. That's a perception. In any case, it isn't a neg that would necessarily count too much against you or future sales as it isn't about bad or faulty items, slow postage or anything like that.
