@cactusfever01 wrote:
I received unjustified negative feedback from a buyer. When I laid the facts out, he has bid on another of my items and left more negative feedback. Clearly just in retaliation.
I requested feedback revision only for the buyer to decline and state that the original feedback was correct.
Ebay's automated reply is that they won't change the feedback and to respect the buyer's decision!
Completely unacceptible when the buyer is clearly harassing me and creating negative feedback.
Please help
I am not sure the second purchase was just for retaliation. He clearly doesn't like you nor you him, but I think you're selling stuff that he does like. That latest purchase is showing to me as $120 and I can't imagine anyone would spend that much unless they really wanted the thing.
But I can see your point. He obviously was a bit tardy paying for the first thing and it sounds as if he may have made a low ball offer on the second.
Here's the main worry though. He likes your stuff, so he may try to buy a third time. And we both know that that would not go well feedback wise either.
So first off, you need to block him from ever buying from you again.
Next, I understand he didn't pay for item 1. It sounds as if you put in an unpaid item claim against him but then sold straight away, before that had gone through and been sorted. So he paid very late, after an ebay prompting. You did the right thing to open a claim but you'd be better off to let it run its course and wait for either the buyer to get a strike or pay before you put the item back on the market. Frustrating, but would avoid these hassles. That's another reason to block him, you don't want tardy payers.
Lastly, your replies to feedback. A neg isn't the end of the world for a seller & sometimes some buyers are unreasonable.
Ebay may or may not remove feedback, depends what is in it.
But your only concern with feedback should not be what any numpty has to say. You've already got your money from them, the deal's done. Your concern should be for what impression it will give to other potential buyers. You don't want them being turned off by unfair claims.
I think when you get a neg, it's a good idea to reply to it, but if I were you, I would leave out any personal comments because you only get about 80 characters, so just state objectively what the problem was or how you solved it. Give other buyers credit to read between lines and see if the buyer helped create the problem. For example, in the earlier reply, those first 8 words in your reply said it all, other potential customers now know you had a problem getting payment from the buyer, Job done. No need to get personal after that, keep it professional so readers aren't distracted by abuse and can focus on the real problem.
With the latest item, was it advertised as $300? It is showing as $300 on the feedback screen but as sold for $120.
Not sure what happened there but you could have answered with something along lines of Originally $300, accepted $120, not prepared to go lower.
Your aim should be to make other potential buyers feel confident the negs were not deserved or that you fix problems and are a reliable seller.
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