on 03-08-2015 02:10 PM
on 03-08-2015 02:16 PM
The vast majority of my items are shipped as large letters without tracking and I have only had one go missing in the last 6 months. Not a problem from my end - in fact vastly improved over recent years.
on 03-08-2015 02:18 PM
Can you not factor $3.50 into your price for registered post?
on 03-08-2015 02:35 PM
3.50x every item shipped would add up to more than the value of the lost items..That is the nature of insurance. Insurance is not worth it except for valuable items where it is a minimal component.
I have posted over 10,000 items..10,000 x 3.5=$35,000. How on earth could i justify that to cover the odd loss.
on 03-08-2015 04:04 PM
on 03-08-2015 04:07 PM
You don't need to justify that as you're not the one that pays for the postage the buyer does.
on 03-08-2015 04:10 PM
I send a lot of letters and I dont have these issues. I used to though. I found that when I switched from hand writing envelopes to printing labels on them almost nothing goes missing now. A label machine costs next to nothing about $100. Worth a look. The issue may not be what you think!
on 03-08-2015 04:14 PM
@collect247 wrote:You don't need to justify that as you're not the one that pays for the postage the buyer does.
And if you add $3.50 to the cost you could well price yourself out of the market. The other option is to reduce your profit by $3.50 which could easily see you selling at a loss. I imagine CDs and DVDs are like books - prices tend to be set by what the competition is charging.
One in 10 is high, though. I work on one in a thousand, as that has been my experience.
03-08-2015 06:11 PM - edited 03-08-2015 06:12 PM
I've found Aust Post to be pretty reliable on the whole.
Just today i received an item sent in a large envelope (no tracking), hand written address with correct street/suburb/postcode but then it listed the wrong state, Qld instead of Vic.
It still got to me within about 3 or 4 days from interstate.
If correctly addressed envelopes are regularly going missing, that sounds suss to me. The occasional one maybe, but never one in ten.
on 03-08-2015 06:19 PM
Slightly off track but..
I've just got my first refund request for large envelope not arriving. Its a day over the estimated arrival date.
I've said I'm happy to refund if it doesn't arrive, but have asked if they are happy to wait another day or so. Can anyone tell me if I now have an automatic defect because I didn't refund instantly?