on 01-09-2014 01:05 PM
If a person pays for a item off-ebay through a paypal invoice ( th invoice has a description of the item )
Can they make a claim for item not recieved and not as described ?
I have heard they are not eligible tome make a not as described claim?
on 01-09-2014 01:53 PM
Yes, they can still claim Item Not As Described if it doesn't match the description in the listing and Item Not Received if they have not received the item in question. Paying on a paypal invoice does not have anything to do with it. What Paypal provides is buyer and seller protection if proper procedures are (seller) or are not (buyer) followed. Sorry but your question needs more clarification.
on 01-09-2014 02:33 PM
ok to further clarify , I sold an item of jewlery ( a bracelet ) , The bracelet I sent macthes the description exactly as in the invoice
Now the buyer has let me know there is a "kink" in the bracelet, I know there was no kink as I checked it before I sent it and packed it correctly before sending it. I also have many photos of the bracelet which prove it is in perfect condition
I personally feel the buyer has changed their mind about the bracelet, so is now making this excuse up
on 01-09-2014 02:37 PM
This is what i found on the paypal website?
How am I protected if I have a problem with a purchase?
PayPal Buyer Protection is available for purchases you make both on eBay and off eBay:
on 01-09-2014 02:51 PM
Here is a link to the full and current Buyer/Seller protection policy:
Under those policies, the buyer is eligible to open a SNAD dispute as it doesn't exclude off-eBay purchases in any way (that doesn't mean her claim is valid, just that her purchase is eligible for the protection).
on 01-09-2014 06:02 PM
on 01-10-2014 06:01 AM
If it was an ebay listing that is mentioned on the paypal invoice then it is not an off ebay purchase and the buyer has the full protection afforded an ebay invoiced item.
From your description it sounds like the buyer has tangled the inks....a nuisance but not impossible to fix with a bit of patience.
01-10-2014 06:38 PM - edited 01-10-2014 06:39 PM
01-10-2014 10:38 PM - edited 01-10-2014 10:40 PM