Has anyone had any problems sending (by paying at the counter) or lodging AP prepaid postage International parcels at their PO in the last couple of days? My manager (who is lovely but may not be the brightest at IT) told me that a new system for sending parcels to USA came in on Tuesday, but my parcel was to UK and encountered the same problem. It seems that some fields which used to be filled in by the sender (either when prepaying on-line or at the counter) now also have to be entered in the AP register.
Previously all the counter worker entered for me with the prepaid postage parcel was Country and Value. Now apparently also has to be entered Reason for Sending – which seems to be able to be entered OK. It is Description of Goods that causes the problem – there is a blank space but the operator can’t type into it. No amount of entering, F2ing or whatever can let them progress further. They tried several different registers and also scanning manually. She also said the same problem was encountered when people tried to send parcels from the counter.
The manager told me she had been on to the Help Desk twice – once to be told it was a glitch with the new required system, once to be told it was a glitch with AP coordinating with the new system. In the end I took my parcel away and will try again on Monday, in the hope that a) if there is a glitch it will have been fixed; or that b) they have worked out how to implement the new system. Anyone else had similar difficulties?
