on โ26-09-2023 01:28 PM
My Buyer recieved a damaged by Post Item.
I have asked them to return it and I will refund.
Sent him postage to do so.
So do I send refund back to Ebay so they can refund him with the fees charged.
Not sure what to do as its not going through Ebay.
on โ26-09-2023 01:37 PM
If you don,t follow the official ebay return policy, then you are responsible for the total cost and ebays fees will not be refunded.
on โ26-09-2023 01:41 PM
If he goes through Ebay the seller gets a strike dont they.
on โ26-09-2023 01:51 PM
you'll have to refund buyer via their bank a/c or PayPal, then.....nothing to do with eBay, as you've gone outside the guidelines
on โ26-09-2023 02:06 PM
Sellers gets a strike if a refund goes through Ebay
on โ26-09-2023 03:49 PM
When the item is returned just do a refund via eBay. Just don't refund before it is returned and also
there will be no issues with your account for processing the refund via eBay.
on โ26-09-2023 07:18 PM
@jjba6541 wrote:Sellers gets a strike if a refund goes through Ebay
No, Not if it was outside their control, and they resolve the matter in the set timeframe.
Given the item was sent and damaged in transit, the seller would have been able to refund via ebay, ebay would have repaid their fees as a part contribution to the refund, and the seller would not receive any ebay defect or sanction, as long as all completed on time.
โ27-09-2023 09:35 PM - edited โ27-09-2023 09:38 PM
You ca send a refund after item is returned,Shouldnt have any points removed for you,Refunding is easy
on โ29-09-2023 04:17 AM
Just to point out - In Australia Post's terms of service, it states quite clearly that damage caused by them is supposed to be claimed by the receiver (rather than the sender ), whilst loss or non delivery is supposed to be claimed by the sender.
I think eBay MBG saves Aust Post a lot of money over transit damage responsibility but costs sellers, for something not caused by them, to be out of pocket in the same process
on โ29-09-2023 06:31 PM
Yes they can still refund through Ebay,No Problem.