on 23-01-2015 04:57 PM
I just had a message from a buyer asking if I would replace a pair of boots he purchased over 8 months ago because they are falling apart. Seriously......I wish my shoes would last 8 months.
What's the dumbest message or question anyone has been asked?
Lets all have a bit of a laugh.............
on 23-01-2015 05:08 PM
full points for trying!
I can just imagine his mumma, all those years ago, saying " if you don't try, you will never know"...
on 23-01-2015 05:12 PM
@allsafetysolutions1 wrote:I just had a message from a buyer asking if I would replace a pair of boots he purchased over 8 months ago because they are falling apart. Seriously......I wish my shoes would last 8 months.
What's the dumbest message or question anyone has been asked?
Lets all have a bit of a laugh.............
Tell him, Yes. If he sends them back in EXACTLY the same condition as they were sent 8 long mumphs ago. 🙂
on 23-01-2015 05:24 PM
23-01-2015 05:34 PM - edited 23-01-2015 05:37 PM
What type of boots were they OP?.
For example, I notice you sell Blundstones, that if purchased from a licensed reseller come with a manufacturers 2 year extended warranty ??
I don't find it ridiculous for a buyer to pursue replacement or a refund for goods that are widely promoted in the real world as being made to last and endure with normal wear.
on 23-01-2015 05:41 PM
23-01-2015 05:44 PM - edited 23-01-2015 05:45 PM
Thanks for clarifying
buyer could be a bozo
or they might have a genuine complaint.... hard to tell sometimes, though I find the majority of buyers are very, very reasonable
on 23-01-2015 05:52 PM
on 23-01-2015 06:24 PM
Some years ago now I bought a pair of good name brand work shoes. I paid $140 at Myer for Hush Puppies.
I thought they should last quite a while as they were only being used as work shoes in an office environment.
6-months later the uppers started to come apart and the sole of one of them split open.
I took them back to Myer and they had the Hush Puppy rep take a look on his next visit.
He agreed that even after 6-months of every day wear that should not have happened so they gave me a replacement pair.
The second pair lasted for several years even until my redundancy. I still have them to this day even tho now I don't go to office work any more.
So I guess my point is that sometimes there could be a singular defect in the manufacture process. I expected that a name brand shoe should last much longer and the manufacturer agreed.
on 23-01-2015 06:32 PM