on โ16-09-2014 09:44 AM
The problem is getting the message across to buyers.
They do not 'attend' these forums.
I am adding a message - with the understanding - most buyers do not read - to each & every one of my listings.
I am lost for another solution..
In each package sent I include a flyer with info on the item etc will be adding this to the flyer.
Just alerting one buyer is an improvement on the current situation.
I am asking all for improvements to my message - any suggestions will be very much appreciated.
IMPORTANT: INFO FOR BUYERS
We as Buyers are having a decimating impact on Australian Sellers
The newly introduced 'defect' system ie: the Detailed Seller Rating Stars are now a great part of the Feedback System.
These ratings if not an honest reflection of a sale will see your favourite Australian Sellers disappear from eBay.
A score of 3 & below become a 'defect' & be aware these ratings are no longer anonymous & could cause a block from the seller.
When purchasing do as you would do if in a store.
Do not just go by the 'pic' read the description - all you need to know is usually there.
This will help you if your item is not as described & save a lot of time & effort in having to return the item usually at your expense.
Ask a question - before buying - communication is not only expected from the seller.
Consider the postage costs & time - if the postage seems too high or the time stated for posting does not suit you - do not buy.
Sellers do not control the postal system anymore than they control the weather.
Consider the Seller's previous Feedback - always a good indication of the experience of others.
Keep in mind purchases from China are cheap but expensive to return with proof of posting for PayPal protection.
on โ19-09-2014 12:33 PM
on โ19-09-2014 01:04 PM
I agree you can not ask buyers to buy local.
My only beef with buyers are those that go to negative or dispute without contacting a seller to give them the opportunity to rectify any issues - I always send a Tax Invoice with a printed message -
Thank you for purchasing from XXXXX - in the unlikely event that you are not 100% satisfied with this item, please contact me immediately so I can rectify any problems as soon as possible. Thank you blah blah,
In saying that, I offer warranty's as I am a registered distributor, so any faulty item costs me nothing other than the additional replacement postage so long as I can provide my supplier with photo proof of fault etc.
on โ22-09-2014 02:53 PM