PJ
The nature of advocacy is that advocates usually target a specific client base, with my target group being small ecommerce sellers. Of course you are free to start up your own which services the needs of buyers if you like.
However if you do, it may prove useful for you to learn to differentiate between a fact and an assumption.
For instance take “Lyndal's seller obviously didn't care about having to refund as they did not defend the dispute”.
How do you know what the sellers’ intentions were? Were you privy to any of the correspondence and/or discussions between the seller and the PayPal, and if not, you really have no idea as to what the seller’s attitude or expectations were.
Now combine your “if they couldn't be bothered to zap off a quick response with the tracking details with what Lyndal said at post 3 “The seller escalated the dispute but paypal tells me that unless she can provide proof of shipping to my address she is about to lose the dispute” .That is, it would appear it was the seller who escalated to a claim. It would appear that the seller provided something in support of that claim. It would arrear that the most likely information provided was the tracking information. And finally it would appear that PayPal decided that the information provided was inadequate because the information provided didn’t document the item was sent to Lyndal’s address.
As Such, if the last assumption is correct then the decision is clearly disputable, because PayPal’s Policy doesn’t require proof it was sent to an address. It requires proof it was sent to a suburb, and I say the tracking information which it appears the seller provided constitutes such proof. Now it doesn’t matter if you agree that such it the case. It doesn’t matter because, if the decision is disputed, it won’t be you, or Lyndal, or PayPal or in fact I who would decide the outcome. Instead the outcome will be decided by an independent body who will apply they accepted civil standard as to what constitutes proof of postage, as distinct to what PayPal say they will accept as proof of postage.
Therefore on the assumption that the seller may not be happy with the outcome, (note the use of the words “assumption’ and “may”), had I been provided with information I requested, I would have contacted the seller , advised them of free advocacy service I provide, and if they indicated they wanted to use that service, I would ask them to provide me with the facts as they perceive them, after which, I would provide my recommendations, and then leave it to the seller to decide how they wish to proceed.
