@imagineorioums wrote:
There is no bold or highlighting so in order to covey the gestalt of the post without the reading of it in it'[s entirety I needed to highlight key things and in the absence of the above I used caps.
Ah, it depends on how you are surfing the internet. I am on a computer and on it, messages give options of Bold, italics and underlining etc. If you're posting on a phone, it may not offer the same.
I was reading lyndal's reply and I think if you go away with nothing else, take her words to heart.
It sounds to me as if you are a decent, caring sort of seller and you're feeling hurt partly because you feel you were trying to do all the right things and you feel the system is punishing you.
Ebay is an enormous corporation and you're not going to be able to change it overnight. You have to work within the ebay system and it is an imperfect system.
One of the imperfections is their estimated times of arrival. They are not totally in synch with the Australian post office or any other. Not all sellers use Aus post in any case, so ebay can't be giving a totally accurate ETA for every courier. They give an estimate.
Your job when you list is to make sure you give yourself a more reasonable ETA. It may involve extending your handling time. It won't be lying or misleading your buyers, you need to work within the current system to give a more accurate estimate, with a little leeway built in. As lyndal said, if you still post off asap, buyers will often get the items a little quicker than ETA but that is okay.
The aim when selling is to have transactions go as smoothly as possible, without glitches and headaches, and an unrealistic estimate is just going to cause disappointment.
