Need a suggestion on "item not as described"

[yum_pc]

I am selling memory card  and meet a case recently. A buyer opened a dispute on PayPal(I guess) and claiming "item not as described". 

The buyer used left picture to claim the memory card was defective in the same day he received the memory card. I sent him a new and sealed item. From the first picture he sent me, I found there is a coating peel off . In my experience, the coating is hard to peel of after hours of using. So I ask more pictures, 2 hours later the buyer sent me the right picture. It shocked me! The memory card was cut into half. This is the impossible status I sent to him.

The buyer is now opening a dispute on PayPal and asking me for refunding. Anybody have similar experience on it?  Thank you.

[gutterpunkz05]

Congratulations on the FB removal.

Unfortunately as the buyer has made their refund claim outside ebay, you now need to rely on ebay to fight the claim for you.  Hopefully they will be successful with the info you are able to provide them.  Best of luck

[imastawka]

And they charge you  for the privilege.

Dispute fees

When you are found responsible for a chargeback or other disputed amount as per eBay's policies, we charge a dispute fee of $24.20 (incl. GST) for each dispute.

Selling fees without an eBay Store | eBay

[justkidzbiz]

Sounds like he has done a chargeback directly through his bank

[yum_pc]

No at this moment. They will charge me if I lose the dispute 

[imastawka]

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@yum_pc wrote:

No at this moment. They will charge me if I lose the dispute 

Sorry, but they charge you for the dispute - win or lose

Many have been to the boards to complain.

Paypal only charged a fee if you lost.

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[janeababe]

What fees are we talking about? 
I’ve never had a PayPal fee for a case, and I’ve never been charged by the bank for claiming a chargeback. (Both cases not eBay related) 

Is this a new thing? My chargeback claim (which I won) was about 4 yrs ago now though. PayPal, last year.  

[imastawka]

As a seller, not as a buyer, Jane

Scroll down in the link I posted.

[janeababe]

Cheers Stawks….. 

thank you 😊