18-01-2022 09:59 PM - edited 18-01-2022 10:02 PM
I am selling memory card and meet a case recently. A buyer opened a dispute on PayPal(I guess) and claiming "item not as described".
The buyer used left picture to claim the memory card was defective in the same day he received the memory card. I sent him a new and sealed item. From the first picture he sent me, I found there is a coating peel off . In my experience, the coating is hard to peel of after hours of using. So I ask more pictures, 2 hours later the buyer sent me the right picture. It shocked me! The memory card was cut into half. This is the impossible status I sent to him.
The buyer is now opening a dispute on PayPal and asking me for refunding. Anybody have similar experience on it? Thank you.
on 19-01-2022 07:21 PM
Congratulations on the FB removal.
Unfortunately as the buyer has made their refund claim outside ebay, you now need to rely on ebay to fight the claim for you. Hopefully they will be successful with the info you are able to provide them. Best of luck
on 19-01-2022 09:01 PM
And they charge you for the privilege.
When you are found responsible for a chargeback or other disputed amount as per eBay's policies, we charge a dispute fee of $24.20 (incl. GST) for each dispute.
on 20-01-2022 01:04 AM
Sounds like he has done a chargeback directly through his bank
on 20-01-2022 09:59 AM
No at this moment. They will charge me if I lose the dispute
20-01-2022 02:20 PM - edited 20-01-2022 02:21 PM
on 20-01-2022 03:04 PM
What fees are we talking about?
I’ve never had a PayPal fee for a case, and I’ve never been charged by the bank for claiming a chargeback. (Both cases not eBay related)
Is this a new thing? My chargeback claim (which I won) was about 4 yrs ago now though. PayPal, last year.
20-01-2022 03:52 PM - edited 20-01-2022 03:53 PM
As a seller, not as a buyer, Jane
Scroll down in the link I posted.
on 20-01-2022 09:19 PM
Cheers Stawks…..
thank you 😊