Who is responsible? please help

[m.e.h.1988]

Hi Guys

My wife sold a item on her ebay ( perfume), The buyer came back to her and said they recieved the sacthel and it was ripped and open and no perfume in it. When I look at the tracking no results come up. The buyer has opened a paypal claim and I sent paypal the email that the buyer sent me and told them they have to ring aus post to open a investigation

Is there anything else I can do? I have never had this happen to me before.

The buyer wants their money back which is understandable , but I am also without the perfume I posted as it seems someone from

auspost has stolen it

Please help, Thanks

[m.e.h.1988]

Hi guys

Its not on my account, its on my wifes

[imastawka]

Doesn't matter anymore whose account it was.

It's illegal to mail perfume.  So what complaint do you lodge with the P.O?

Refund, and avoid the hassle

[putney32]

lots of replies to this on your OTHER [same topic] post

http://community.ebay.com.au/t5/Buying/help-with-paypal-claim/m-p/1332615#M40766