on โ21-08-2015 07:06 PM
BUYER WON"T RETURN MY ITEM EVEN THOUGH SHE HAS BEEN FULLY REFUNDED E bay are not helping and say I should not have refunded until item was returned .....I was even happy to pay postage ....she just doesn't answer emails .........now has money and tea set .....what can I do ?? ebay refunded her from my paypal .....thanks Bri
on โ22-08-2015 12:12 AM
on โ22-08-2015 05:26 PM
Thank you very much ......I do appreciate it Jen
on โ22-08-2015 06:42 PM
I''m confused, first you say you refunded them, than you say Ebay refunded them. Which is it
on โ23-08-2015 12:34 AM
on โ23-08-2015 12:45 AM
E bay are not helping and say I should not have refunded until item was returned .
OP is a very confusing post.
Doesn't sound like ebay refunded at all, but she did.
on โ23-08-2015 06:17 PM
Sorry if I sound stupid......Ebay refunded seller out of my paypal account .......therefor she has my teaset AND my money ......many thanks Jen
on โ23-08-2015 10:40 PM
on โ23-08-2015 10:42 PM
on โ26-08-2015 09:33 AM
I don't understand the refund process on Ebay as it changes depending on which Ebay rep I speak with.
Some say to never refund and allow Ebay to initiate the refund, others say you can do it at anytime, others say to only refund through Paypal and not involve Ebay as it's unrelated (even though this means you are still charged the Ebay final valuation fee on the refunded amount).
It's a very tedious process and everytime it's one or two hours on the phone plus several emails. Last time I received $1.16 final valuation credit refund after over an hour on the phone.