@tulip*place wrote:
Recently purchased 2 x vintage dishes and paid 2 charges for the postage as seller didn't combine postage.
Received items and they were packed in the same box. There is a problem with 1 of the items not being in
excellent condition as described. Contacted the seller and sent pictures of the marks on the dish. They responded
saying "sorry I didn't notice these marks." No mention of returning for a refund.
The other item is ok, therefore only want to return the 1 dish.
I don't want to pay for the return postage therefore if ebay gets involved will I be able to return just the 1 item. tia.
Hi again tulip*place, I'd just like to revise what I wrote to you in reply below.
@4channel wrote:
Hi and thanks for the reply tulip*place. So this seller charged you an extra $11.50 for post. That's a bit of a bum deal!
In all fairness, the seller should refund you $11.50 + a percentage of the $ 29.00 + the return cost + the cost for the inferior / misgraded / damaged item.
I'd say you could be and should be entitled to a refund of the following amount if you decided to
Keep item
* $11.50 that you were overcharged on postage.
* A partial refund of an agreed amount on the "inferior / mis-graded / damaged item"
Return item
* $11.50 that you were overcharged on postage.
* A refund of an amount which the difference between the $29 postage cost and what the postage would have been for the one item. Perhaps the cost for you to send item back to seller could be subtracted from the $29 to give you that amount (IE: $5.00)
* A full refund on return cost of the "inferior / mis-graded / damaged item"
* A refund of what the incorrectly graded item cost you.
When I was a seller I made it my personal policy to never overcharge on postage and the packing and the materials to pack with were my responsibility. I didn't have a PayPal account back then and payments were made via bank deposit, money order or cash well-hidden. With a few buyers I actually refunded on the amount change due that was less than the dollar note value by sending some postage stamps to them to use. From memory, a couple I sent coins as change.
* NOTE: Before returning item you should advise seller of what they have to refund you.
Some sellers find cunning ways of gouging extra money from buyers by employing a number of tactics. I've seen most of them! It may not be the case here and your seller may not be capable of doing a proper postage amount for multiple items etc.. The main thing is that you shouldn't have to pay for their incompetency with your walllet if this was the case.
Pzkjg!~~60_7.GIF "tulip*place"){kind=avatar}
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